Product Specialist

Found in: Resume Library US A2 - 1 week ago


Plano Texas, United States Audi Plano Full time
Overview:
Position Overview
The Product Specialist has the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase.  This could be through an Internet-lead, a phone call or a customer who walks in to the store.  The goal is to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation.

 

Who Would I Interact With?
This position interacts daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers, Service Managers and Service Advisors, just to name a few. 

 

What are the day-to-day responsibilities?

Welcoming customers and listening to their needs

Using a consultative selling process to match the best vehicle to the Customer needs

Creating a great vehicle delivery experience for the Customer

Following up with Customers to ensure satisfaction

Prospecting through referrals and other creative approaches

Setting and achieving targeted sales goals

Gaining superior product knowledge to effectively help Customers

Transition Customers to the Service Department to support their ownership experience

Providing an exceptional customer experience to drive loyalty

 

How will I know if I am successful?
The performance of a Product Specialist is measured by achieving:

Targeted unit sales and gross profit

Targeted Customer Satisfaction Index

 

What are the requirements for this job?

High School diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Prior sales experience preferred but not required

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Valid in-state driver’s license and have and maintain an acceptable, safe driving record

 

What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Product Specialist role.  Opportunities may include:

Sales Manager

Financial Services Manager

Service Advisor

 

 


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