Director, Sales Operations

3 weeks ago


Palo Alto California, United States Guardant Health Full time
Job Description

You're driven, resourceful, smart and above all – mission-driven. 

 

You thrive in a fast-paced, changing, and growing environment, think strategically regarding vision and design of tools, systems, and reports, and can bring creative solutions from data and business needs. You have a hunger for data and enjoy building and delivering insights to help drive data-driven decision making. For you, the sweetest success is shared success and you're known for your good nature. If this describes you, you'll fit right in at Guardant Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door. 

 

About the Role 

The Director, Sales Operations plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. The Sales Operations team is responsible for the overall productivity and effectiveness of the Screening Sales Organization and is focused on sales planning, effectiveness, insights and analytics, sales force automation and enablement tools/technology, customer master data management and data stewardship of commercial data and incentive compensation. This role is focused providing insights to maximize sales force productivity, management of our Customer Relationship Management (CRM) system, enabling Sales Force Automation and Administration (SFAA) and administration of contract and phlebotomy operations.  

Responsibilities  

Sales systems, tools, and data: Partner with IT to design and implement CRM and SFAA resources. Proactively monitors and strives to maintain high levels of quality, accuracy, compliance, and process consistency in the sales organization’s planning efforts.  

Sales Effectiveness, Reporting & Analytics: Partner and collaborate with sales to design and implement KPI dashboards that support maximizing sales force productivity. Support any ad-hoc analytics and reporting requests  

Other responsibilities  

Manage and support sales contract and phlebotomy operations  

Supports sales forecasting, planning, and budgeting processes used within the Sales Screening Core organization.  

Work collaboratively across cross functional partners to support achievement of volume and revenue targets and to improve efficiency.  

Perform other duties as assigned.  

  

  

  

  

Qualifications 

 

Minimum Qualifications  

BA/BS in life science, biology, business or marketing  

3+ years of experience in sales or commercial operations in direct pharma/biotech/diagnostics OR consulting for these industries  

 

Preferred Qualifications  

5 years of CRM, sales force automation and administration, sales analytics and reporting experience for diagnostics, biotech or pharma OR consulting for these industries  

Experience at a start-up is ideal  

Demonstrated analytical capabilities which provide actionable insights for sales leadership to maximize sales force productivity and inform how we build/optimize our tactical and strategic approach.  

Success in partnering with IT to implement systems, tools and drive change management with sales teams  

Must have experience with (url removed) CRM, Excel & PowerPoint (advanced), and territory mapping software (Alignstar or similar tool)   

Strong attention to detail and proven ability to work effectively across diverse teams  

Strong vendor management skills and ability to effectively manage to budget  

Experience in executive communication, presentations and written reports.   

Experience with data visualization platforms such as Tableau or PowerBI is a plus   

Project management or Lean Six Sigma experience is a plus  

Experience with ticketing software (Jira, ServiceNow, etc.) is a plus  

Advanced Degree/MBA preferred  

  

#LI-RL1 

 

 


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