End User Support I

4 weeks ago


Norfolk Virginia, United States Eastern Virginia Medical School Full time
Overview:
Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment.

 

Responsibilities:
General:

Position provides support for installation, maintenance and troubleshooting of desktop/laptop computer systems and associated peripherals.

Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others.

Responds to trouble calls from users as assigned, and assists with maintenance of the local area network.

Position Specific: MG

Conduct support for all desktop and laptop systems utilizing Windows operating systems to include:

Installing new PC’s and related client applications with full network capabilities.

Configuring PC’s for local access security, web security, anti-virus protection, spyware protection and Operating System security patches.

Installing and configuring VPN and remote management software.

Repairing all types of software damage, including Operating System re-install where required.

Repairing hardware malfunctions within limits of vendor’s warranty support.

Installing and configuring network printers.

Perform network administration for Microsoft Active Directory and IDX user accounts to include:

Account creation

Troubleshooting and password assistance

Account disabling and deletion

Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint.

Provide user assistance with Clinical Applications such as IDX, Touchworks, SCAN and Dragon Medical One across the entire campus.

Troubleshoot network connectivity issues to the local closet level. Assist network engineer with peculiar location technical requirements.

Maintain physical security and desktop inventory applications.

Perform other duties as assigned.

Qualifications:
High School plus a minimum of three (3) years’ experience in network and desktop support.

Works effectively with Microsoft systems.

Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted.

Must have a detailed knowledge of personal computer (PC) hardware, operating systems, and common application suites such as Microsoft Office.

A demonstrated ability to systematically analyze computer hardware and software problems; working knowledge of common troubleshooting techniques and tools used and a demonstrated ability to communicate well verbally and in writing is needed.

Strong customer service skills and the ability to work well with others in high stress situations is required.

DEFINING CHARACTERISTICS:

Some technical training, college level courses, and/or work experience in related technical field

Minimum of three (3) years’ experience in network and desktop support

Directly supervised

Tier 1 experience: support for installation, maintenance and troubleshooting

Location : Location:
US-VA-Norfolk



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