Director Learning Consulting, Visa University

Found in: Resume Library US A2 - 1 week ago

Foster City California, United States Visa Full time
Job Description

We are seeking a seasoned Learning Design Leader to establish and lead a learning strategy consulting practice within Visa University. This pivotal leadership role involves developing models and frameworks through a human-centered design approach. The aim is to assist our clients in identifying their learning requirements and aid Visa University in establishing a comprehensive and agile framework for customizing existing learning content to meet specific client needs. This model will cater to large clients requiring a large-scale approach to educating their employees on skills and abilities related to the payments industry.

The successful candidate will have a strong background in learning design strategy, with a proven track record in creating and implementing effective learning programs. They will be adept at using a human-centered design approach to develop innovative learning strategies that align with client needs.

In this role, you will  customize content and experiences to better educate a broad range of client employees. Strategic thinking and strong leadership skills are essential as the candidate will be instrumental in creating the vision a new learning consulting practice. A willingness to think creatively and establish this new product offering is a must. The ability to work collaboratively with clients, VCA colleagues learning consultants, account executives and other teams at Visa to drive the best outcomes is crucial.

Key Responsibilities:

You will establish, lead, and manage the Learning Consulting Practice, creating and implementing strategic plans, processes, frameworks, models, templates, and documentation that align with Visa Consulting and Analytics’ and Visa University's vision.

You will apply human-centered design principles to create customized training programs that support professional development and build capabilities across the company in a timely and cost-effective manner. Manage and coordinate the facilitation of client consulting engagements.

You will develop and execute a model for content solution customization, ensuring it is adaptable and scalable to meet the diverse needs of our clients.

Build rapport, trust, and credibility with clients, VCA colleagues learning consultants, account executives and other teams at Visa to ensure strong and productive relationships.

You will define and implement a systematic, human-centered approach for client needs analysis, solution identification, and design, focused on both the client and learner, and tailored to specific roles.

Define scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.

Participate in tasks related to budget use and management, particularly related to vendors that may be required for project support and required systems.

You will work with regional learning consultants and account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.

Collaborate with curriculum teams to devise an approach to creating content and processes that better enable Visa University to offer customized solutions as part of large-scale opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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