Experience and Retail Coordinator

Found in: Resume Library US A2 - 2 weeks ago


Los Olivos California, United States The Inn at Mattei's Tavern Full time
Job Description

The Experience & Retail Coordinator provides exceptional service and a warm welcome to all guests who participate in unique experiences offered by The Inn at Mattei's Tavern and who shop in the General Store on property. This position is responsible for setup, execution and follow through of all guest experiences at The Inn at Mattei’s Tavern. This position is also responsible for the day-to-day retail operations of our General Store. The ideal candidate will have strong project management skills, experience in event execution, and a passion for creating memorable interactions for guests and team members alike. 

Partner with the Experience Curator and participate in the execution of the event and/or programming. Participation includes the set up, tear down and facilitation of the experience itself where applicable. Ensuring that Operations have all tools needed to execute an experience or program with ease and success.

Partner with Rooms & Food & Beverage division heads to set up specialty amenities for guests

Conduct bi-monthly inventory on OS&E and products for experiences & retail items in the General Store. Placing orders as needed.  

Analyze retail sales and distribute monthly reports amongst the leadership team.  

Partner with our retail curation consultant to maintain store merchandising.  

Assist Experience Curator, Marketing, and Operations team in executing retail pop-up events 

Create a narrative around each experience, retail products, Mattei’s Tavern and the Santa Ynez Valley history.

Establish relationships with local partners and vendors to enhance our unique brand story through experiences and retail.

Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.

Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place.  Educate property-wide teams and ensure they can confidently engage guests and promote the unique experiences. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings.

Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities.  Identify processes to further deepen being experience led at the property level and at the Auberge Resorts Collection brand.  

Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files.

 


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