Floor Manager

2 weeks ago


New York County New York, United States Sézane Full time
More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven’t changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Sézane is a playground which resembles no other, your job today won’t be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can’t wait to hear from you

Requirements

As a Floor Manager (M/F), your missions will be the following:

Ensure a unique customer experience within your boutique

Animate the customer journey by relying on a team of ambassadors

Optimize the quality of the service at each stage of the customer journey

Convey information and promote personalization services to advisors and customers

Embody brand values and ensure an omni-channel experience at all times

Manage customer satisfaction using various tools, implementing dedicated action plans.

Develop customer loyalty and along with creating new relationships

Explore the customer database (clienteling and management of dissatisfaction)

Recruit, retain and follow up of all team members

Additional responsibilities include:

Operational Marketing

Guarantee the performance of the apartment through animations or events

Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team

Managing and developing your team

Lead and develop a team of sales advisors

Manage your team by motivating them and creating a positive and harmonious work environment

Foster cooperation within the team and between team leaders

 Integrate new employees 

Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.

Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.

Demonstrate managerial courage to support its employees

Disseminate and circulate information

Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement

Guarantee the brand image

Ensure proper maintenance of the apartment

Participate in the correct integration of the collections and ensure follow-up

Ensure the maintenance of high level of visual merchandising throughout the day

Ensure that business opportunities are maximized through effective store management

Follow fashion trends, ensure competitive intelligence

Coordinate or participate in the planning of in-store marketing events

Benefits

Salary: $70k-$75k, dependent on experience


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