Digital Experience Sr. Manager

About Us:
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
As part of Gallagher's global digital experience team, the Digital Experience Sr. Manager is a new role to lead and manage our content team of strategy and writers/editors to move our digital experience forward on our public-facing websites within the Americas.

 

It's an exciting time to be a part of our Corporate Digital Marketing team as Gallagher continues to grow and evolve the business, and we are on a digital transformation journey – no two days are ever alike. Gallagher’s Corporate Digital Team works across Gallagher’s family of brands and regions to create a consistent digital experience for our customers to drive leads.

 

You will report into the VP, Global Digital Experience. The Digital Experience team is a global team of Content (Strategy and Writers), SEO, Marketing and UX Research and Design professionals.

Responsibilities:
Directly manage a global team of 3 that supports M&A digital transitions, content strategy and development, editing and translation needs to support our public-facing websites that create a unified digital experience across Gallagher within the Americas.

Handle multiple work streams and balance priorities among the team and with global stakeholders.Initiate and plan content-related research and briefs, including interviewing stakeholders and working with stakeholders to approve optimized content as requested.

Handle content development that includes page layouts using Figma to conduct stakeholder review.

Participate in peer reviews of content drafts to ensure styles and components are identified before the web team builds as well as in a preview environment.

Develop content strategies, taxonomies, and create engaging content across brands, regions, and languages to drive engagement, optimize for SEO, and generate marketing qualified leads.

Collaborate with marketing managers across the Americas to align their goals and schedule project work and ensuring the right content is being featured across sites.

Develop content for new websites and identify opportunities to incorporate visual elements on our public-facing websites to increase engagement and drive leads, collaborating with the design and web teams.

Participate in agile teams for content development, ideation, and testing of new concepts.

Develop processes and other job aids for marketing and digital teams to use that makes it easy for all digital teams to understand page flow and for the web team to easily layout a page with the suggested components.

Support day-to-day requests from stakeholders, with recommending the best approaches to promote various forms of content on our digital properties.

Collaborate and work closely with the global web team, design, SEO, UX Research and Marketing leads across divisions and regions on various projects.

Support digital transitions for mergers and acquisitions working with marketing and business stakeholders to transition merger partners to Gallagher's.

Qualifications:
Required:

Bachelor's degree and 7 years related experience required.

Highly Preferred: 

Bachelor's Degree with 10+ years of professional experience (within Risk and Insurance a plus)

A digital-first mindset with demonstrated experience in using tools (Google Analytics, SEO data) for content strategy, architecture and identifying opportunities for improvement.

Expertise is creating content strategies with SEO and business goals top of mind for enterprises – insurance and consulting experience a plus.

Exceptional presentation, written and verbal communication and cross-functional negotiation skills

Experience with developing content for a global audience – including translated content.

Agile experience

Skilled at collaborating with digital teams and marketing and sales stakeholders. 

Experience and/or understanding of digital marketing tools and platforms (including but not limited to: Google Analytics, Figma, Sitecore, SEMRush, Ceros, (url removed), Hotjar, Qualtrics, Trello, Workfront and Smartsheets.

Ability to manage a multitude of projects at different phases with different global regions.

Flexibility to meet with global stakeholders.

Demonstrated experience in developing content leveraging data, various assets, research and business goals to drive engagement and conversion across many industries.

Demonstrated experience working on multiple projects of all sizes at the same time.

Multilingual experience is a plus (Spanish/Portuguese/Canada-French).

#LI-JS1 #LI-Hybrid

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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