Sr. ServiceNow Engineer

3 weeks ago


Chicago Illinois, United States Burwood Group, Inc Full time
Job Description

What You’ll Do

The Sr. ServiceNow Engineer is a key member of our Intelligent Operations team, building ServiceNow integrations and automating IT processes to enable clients to become more efficient & effective, and ultimately provide a better user experience for our client’s end-users. The team works directly with clients and with various teams across Burwood.

As the Sr. ServiceNow Engineer, you’ll be involved in:

Performing requirement analysis, design, configuration, testing and customization of ServiceNow modules, features, and applications

Developing integrations with backend systems, e-bonding and web-based services into ServiceNow

Creating comprehensive and efficient ServiceNow workflows and processes to drive ITSM success

Implementing and documenting IT operations and software requirements for Burwood and our clients

Maintaining and assisting to further develop our internal platforms with ServiceNow

Managing all aspects of internal deployment projects and work closely with the internal transformation teams on status, issues, and communications

Creating and maintaining technical documentation and user-guides

Conducting user-training and help-sessions for new features or implementations

Managing gaps between business specifications and product enhancements and/or business process change



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