Retail Operations, Program and Data Support

2 weeks ago

Montvale New Jersey, United States Benjamin Moore & Co Full time
Overview:
Company Profile:

 

Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 140 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

 

Job Summary:

 

Benjamin Moore is currently seeking a highly motivated individual to join our Team at our Corporate Headquarters in Montvale, NJ as a Program and Data Support Professional with both Functional and Technical skills.  The primary focus of this role will be to work directly with Retailers, POS Vendors and Corporate Business Team members to successfully implement, maintain and support Benjamin Moore Programs, Data and related Point-of-Sale and Operational Procedures.

Responsibilities:
Duties & Responsibilities:

Coordination and Communications:

Coordinate and communicate with Independently Owned Retail stores and Corporate personnel

Logging, updating and distributing program status reports

Manage group mailboxes for program submissions

Onboarding Retailers:

Onboarding retailers from a POS perspective into various programs, including COLORx, Outside Sales Rep (OSR), Contractor Commercial Pricing/Director of Sales Rebate (CCP/RSD), Electronic Data Interchange (EDI), Contractor Rewards (BIW), and others

End User Support:

Review incoming requests from end users and interpret work to be performed

Assist Retailers using our endorsed point of sale system and other POS systems with data and operational needs

Investigate and troubleshoot POS and program related issues, resolving the root cause

Documentation and Procedures:

Create and maintain written procedures and best practices as related to POS systems

Maintaining inter-departmental how-to documentation

Collaborate with Accounting and Tax experts to ensure adherence to proper rules and standards

Preparing and distributing communications and newsletters

Inventory Support:

Supporting retail physical inventory counts and related data and analysis as required

Special Projects and Meetings:

Backup host for weekly/monthly meetings with POS vendors

Assist with special projects and tasks as needed

Assist the Data Team with:

Conducting daily, weekly, monthly, quarterly interface review to ensure data accuracy and integrity for all data related to the Master Database of Inventory Items and Store Status Information

Preparation of load files (BM products – possibly others from our database), Benjamin Cost Updates, inventory item data review, conversion and cleansing

Developing and preparing periodic and Ad-hoc reports using various applications

Work Schedule:

Occasionally, evening and weekend work may be required to meet the needs of the Business

Qualifications:
Desired Skills & Experience:

5+ years experience in the retail environment with an understanding of retail business processes a must

Prior experience in the paint or home improvement industry is desired, providing familiarity with industry-specific dynamics and customer needs

Fundamental understanding of general accounting and tax principles

2+ years system/data maintenance with emphasis on customer/inventory data

Solid customer service experience

Ability to successfully multi-task while maintaining data integrity – manage multiple tasks simultaneously while ensuring data integrity and accuracy are maintained at all times

Must be detail oriented

Exceptional organizational and time management abilities, coupled with strong interpersonal and communication skills (both verbal and written)

Capable of conducting thorough research, exercising sound judgment, prioritizing tasks effectively, and executing them with precision and efficiency

Self-motivated individual with the ability to thrive both independently and collaboratively within a team-oriented environment

Quick learner with a positive and professional demeanor, adaptable to changing priorities and environments

Experience with point-of-sale applications is desired, demonstrating an understanding of retail transaction processes and systems

Strong Microsoft Office Skills in Excel, Word, Access, and SAP Business Objects

Knowledge of SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS), SQL querying, Toad, SAP, and Qlik Sense is advantageous

 

Education & Certifications:

2 year college degree or equivalent technical training or work experience

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