Platform Support Analyst-Level 1

2 weeks ago

Jersey City, United States Neptune Retail Solutions Full time
Job DescriptionJob DescriptionSalary:

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.


NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.


In this role, the candidate will be responsible for helping customers resolve technical questions related to the Coupons platform, integration, and setup. Candidates will be a key part of our Client Success strategy helping integrate new clients and working as Tier 1 support. Candidates must have strong analytical, troubleshooting, problem resolution and communication skills, including ability to communicate with customers via phone, face to face, and in written correspondences.


This is a great opportunity for an experienced Platform Support analyst, looking to learn and grow and also take advantage of their existing skill set.

 

Position Responsibilities:

 

  • Main escalation point for technical support issues.
  • Be prompt and provide high-quality service that aligns with customer goals and requests.
  • Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction.
  • Lead interaction and collaboration with other teams, such as Engineering and L2 Support, as needed to address escalated issues.
  • Gain a technical and functional understanding of the platform architecture.
  • Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue.
  • Interact directly with our partners and clients to resolve technical issues in a timely manner.
  • Notify the management team of any potential escalations.
  • Escalate where appropriate.
  • Work in rotational shifts and provide on-call support as needed.
  • Automation for repetitive tasks.

 

Position Qualifications:

  • Bachelor's Degree (or equivalent) with hands-on experience in technical support.
  • Exceptional written and oral communication skills including documentation.
  • Past development experience is a plus
  • Ability to trace and debug Web applications.
  • Understanding of one or more relational databases (MySQL, SQL Server, Oracle), including the ability to run queries and analyze the output.
  • Basic understanding of Linux Server operating systems is must.
  • Working knowledge of Cassandra is a plus
  • Experience with any enterprise monitoring systems like Nagios, Splunk, NewRelic or Systems Center is highly desired.
  • Knowledge on ITSM framework is a plus.

 

Neptune Retail Solutions is an Equal Opportunity Employer. 
Applicant Privacy Notice

 


remote work

  • Technical Support Specialist

    1 week ago

    Jersey City, United States CareerBuilder Full time

    **Company Description** dxFeed delivers financial markets information and services to banks, brokers, investment companies, and other professional market participants. dxFeed is a subsidiary of Devexperts a company that develops software for stock exchanges, brokers, and investment companies. dxFeed cooperates with the largest exchanges in the world, which...

  • Technical Analyst

    Found in: beBee jobs US - 2 weeks ago

    Jersey City, New Jersey, United States Mitchell Martin Inc Full time

    Our client, the leading international insurance organization, is seeking a Technical AnalystLocation: Jersey City, NJPosition Type: ContractJob Summary:We are seeking a professional to provide support on the Application Engineering team to support General Insurance Permit to Build (PTB) governance processes. As a Technical Analyst, you will maintain, and...

  • Entry Level Financial Analyst

    2 weeks ago

    Jersey City, United States Momentum Resource Solutions Full time

    Job DescriptionJob DescriptionOur client, a multinational investment firm, is searching for an Entry Level Financial Analyst. This is a contract role, where employees are required to be onsite 3 days per week. The full job description is as follows: Job Type: 1+ year contract renewableLocation: Jersey City, NJPay Rate: $22.96 per hour SUMMARYThis position...

  • Entry Level Financial Analyst

    2 days ago

    Jersey City, United States Momentum Resource Solutions Full time

    Job DescriptionJob DescriptionOur client, a multinational investment firm, is searching for an Entry Level Financial Analyst. This is a contract role, where employees are required to be onsite 3 days per week. The full job description is as follows: Job Type: 1+ year contract renewableLocation: Jersey City, NJPay Rate: $22.96 per hour SUMMARYThis position...

  • Business analyst fix jersey City nj

    3 days ago

    Jersey City, United States CareerBuilder Full time

    Business analyst fix jersey City nj Experience level: Mid-senior Experience required: 8 Years Education level: Bachelors degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 JOB DESCRIPTION: Institutional Trade Processings (ITP) mission is to enable end-to-end straight-through processing of the...

  • Hiring Energy Analyst

    3 days ago

    Jersey City, United States ANB Systems Full time

    ANB Systems is a leading SaaS - **BPM Software **company with a primary footprint in the energy efficiency and distributed generation division of electric and gas utilities. ANB’s flagship product is eTRACK+ - a low-code workflow management system that allows end users to easily set up and administer programs tailored to their business processes and needs....

  • Entry Level Marketing Analyst

    1 week ago

    Jersey City, United States Curemed Health Full time

    We are looking for a Marketing Analyst who’ll research and identify ways to build our brand and acquire new clients. Marketing Analyst responsibilities include tracking advertising costs, researching consumer behaviour and exploring market trends and opportunities. To be successful in this role, you should have experience with PPC campaigns and be...

  • Device Support Analyst Sr

    Found in: Talent US C2 - 2 weeks ago

    Oklahoma City, United States INTEGRIS Health Full time

    INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Device Support Analyst Sr. in Oklahoma City, OK. In this position, you’ll be a part of our Information Services team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to...

  • Device Support Analyst Sr

    Found in: Talent US C2 - 2 days ago

    Oklahoma City, United States INTEGRIS Health Full time

    INTEGRIS Health Cardiovascular Physician's Office, Oklahoma’s largest not-for-profit health system has a great opportunity for a Device Support Analyst in Oklahoma City, OK. In this position, you’ll work with our Information Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission...

  • Financial Analyst Junior

    1 week ago

    Jersey City, United States CareerBuilder Full time

    Job Description Job Description Job Title: Financial Analyst entry level Location: Jersey City, NJ Duration: 6+ months contract Pay Range: $20-$24/hour Russell Tobin is looking for a RECENT GRAD looking forward to start a career in the financial field! Ops is responsible for performing specialized operational securities processing activities in support of...

  • Financial Analyst Junior

    7 days ago

    Jersey City, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Financial Analyst entry levelLocation: Jersey City, NJ Duration: 6+ months contract Pay Range: $20-$24/hourRussell Tobin is looking for a RECENT GRAD looking forward to start a career in the financial field! Ops is responsible for performing specialized operational securities processing activities in support of the...

  • Financial Analyst Junior

    2 days ago

    Jersey City, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Financial Analyst entry levelLocation: Jersey City, NJ Duration: 6+ months contract Pay Range: $20-$24/hourRussell Tobin is looking for a RECENT GRAD looking forward to start a career in the financial field! Ops is responsible for performing specialized operational securities processing activities in support of the...

  • Entry Level Business/Data Analyst

    1 week ago

    Jersey City, United States ASTA CRS Full time

    Job Description Job Description We are seeking Junior Business & Data Analyst's with 6 months to 1 year of experience to become an integral part of our team! You will analyze data to understand business and market trends in order to increase company revenue and efficiency. Multiple job openings, Nationwide . Must be willing to relocate .Candidates must be...

  • Entry Level Business/Data Analyst

    1 week ago

    Jersey City, United States Asta CRS Inc. Full time

    Job DescriptionJob DescriptionWe are seeking Junior Business & Data Analyst's with 6 months to 1 year of experience to become an integral part of our team! You will analyze data to understand business and market trends in order to increase company revenue and efficiency.Multiple job openings, Nationwide. Must be willing to relocate .Candidates must be...

  • Engineering Tools Technical Support Analyst

    Found in: beBee jobs US - 4 days ago

    Jersey City, New Jersey, United States BAE Systems Full time

    Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day-to-day support of the Systems Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support...

  • Technical Account Manager-Level 2

    1 week ago

    Jersey City, United States Neptune Retail Solutions Full time

    Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising...

  • Technical Account Manager-Level 2

    4 days ago

    Jersey City, United States Neptune Retail Solutions Full time

    Job Description Job Description Salary:Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nations premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and...

  • US|Business Analyst

    Found in: Talent US C2 - 2 weeks ago

    Jersey City, United States eTeam Inc Full time

    Pay Rate: $65-$68 Per hour on W2 Location: Jersey City, NJ(Hybrid) An Integration Business Analyst works directly with clients and internal business partners to manage the technical components of implementation to *** Report Hub. The Integration Business Analyst will act as the primary technical contact for the clients technical SME, whilst collaborating...

  • Senior Product Analyst

    2 weeks ago

    Culver City, United States Pinnacle Group, Inc. Full time

    Job Summary:The CMS Project Manager/Business Analyst role maintains a strong awareness of the processes and systems utilized by all lines of business. This person is responsible for the integrity of the CMS which serves our Studios teams. A blend of studio/ entertainment business, technical acumen, and project management, coupled with a creative eye and...

  • Senior Product Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Culver City, United States Pinnacle Group, Inc. Full time

    Job Summary:The CMS Project Manager/Business Analyst role maintains a strong awareness of the processes and systems utilized by all lines of business. This person is responsible for the integrity of the CMS which serves our Studios teams. A blend of studio/ entertainment business, technical acumen, and project management, coupled with a creative eye and...