Sales Representative
Found in: Resume Library US A2 - 2 weeks ago
Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
Acts as a liaison between the company and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
Quotes service in the field and works with all customer relations.
As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
Manages and reports to customer details of their comprehensive preventative maintenance plan.
Provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
Communicates twice daily with the direct parts representatives passing on any information or parts orders.
Make constant recommendations and suggestions for merchandising programs and the benefits of preventative or full maintenance agreements.
Requirements
Proven experience in sales or customer service, preferably in the parts and service industry
Experience in an equipment or machinery environment a plus
Understanding of parts environment and stocking levels
Ability to build and maintain customer relationships
Goal-oriented mindset and ability to meet or exceed sales targets
Excellent problem-solving and customer service skills
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan + Match (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
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