Senior Operations Manager

Found in: Resume Library US A2 - 1 week ago


Mastic New York, United States Teleperformance Full time
Qualifications:
Requirements:

Degree in discipline or equivalent diploma

Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.

Strategic thinker with strong analytical and problem-solving skills

8+ years of experience in operations, preferably in BPO/ITES industry

5+ years of people management experience, including managing team leaders, and a strong desire to develop team members.

Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.

Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.

Adaptable and energized by a fast-paced environment, Significant experience in a complex fast paced environment.

Excellent written and verbal communication skills Preferred Requirements:

Having high cultural awareness of political and social situations is a plus

Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)

Build a positive relation with Client to create new business opportunities.

Identify potential risks and opportunities of improvement in the process and suggest solutions

Responsibilities:
Responsibilities:

Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW.

Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.

Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.

Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement.

Drive Operations teams to deliver continuous improvement and productivity/quality gains.

Flag and escalate business risks timely to the Client teams



  • New York, United States Board of Jewish Education Full time

    Job DescriptionJob DescriptionOpportunity for Impact RootOne is a “Jewish start-up” – an innovative, dynamic initiative that is pro-actively inspiring a generation of teens to be more confident and proud Jews as they enter the next stage of their lives. RootOne, along with its youth serving trip providers, redefine and deepen the typical teen Israel...


  • New York, United States CareerBuilder Full time

    Role Overview: We are looking for an execution-focused Senior Business Operations Manager to support our next phase of growth. As the first member of our business operations team, you will partner closely with our COO and executive team to define and drive critical initiatives across the company. The ideal candidate combines deep analytical thinking with...


  • New York, United States MTA, Inc. Full time

    Senior Manager Operations Program Support Job ID: 7172 Business Unit: MTA Construction & Development Location: New York, NY, United States Regular/Temporary: Regular Department: People Management Date Posted: Apr 25, 2024 Description This position is eligible for telework , which is currently one day per week. New hires are eligible to apply 30 days after...


  • New York, United States Trandon Associates, Inc Full time

    Job DescriptionJob DescriptionOur team is seeking a talented Senior Operations Manager with a dedicated team orientation, a love of delicious food, and a commitment to excellent service. This role must be committed to supporting an inclusive, innovative, and collaborative culture that begins with treating one another with kindness & respect. The Sr...


  • New York, United States Trandon Associates, Inc Full time

    Job DescriptionJob DescriptionOur team is seeking a talented Senior Operations Manager with a dedicated team orientation, a love of delicious food, and a commitment to excellent service. This role must be committed to supporting an inclusive, innovative, and collaborative culture that begins with treating one another with kindness & respect. The Sr...

  • Senior Sales Operations Manager

    Found in: Lensa US P 2 C2 - 2 weeks ago


    New York, United States ActiveFence Full time

    About the position About the Role:ActiveFence is looking for a motivated and talented Senior Sales Operations Manager to help refine and manage its operational rhyme and lead to cash process, provide strategic analyses and instill operational thoughtfulness to our GTM organization. As a core member of the rev ops team you will lead key parts of the strategic...

  • Sales Operations Senior Manager

    Found in: Resume Library US A2 - 2 weeks ago


    New York County, New York, United States Christian Dior Perfumes Full time

    Job Description The Sales Operations Senior Manager will split their time managing all commercial budgets with the Account team and Finance for North America and providing retail sales reporting support to the commercial team. Commercial Budgets: Allocate Omnichannel budgets and reconcile monthly with the Account team and Finance for North America,...

  • Area Manager

    23 hours ago


    New York, United States Opus Operations Full time

    Area Manager - Security and Concierge Services **Position Overview**: **Key Responsibilities**: **Leadership and Team Management**: Lead and inspire a team of security personnel and concierge staff. Provide guidance, training, and supervision to ensure high-performance levels. Foster a positive and collaborative work environment. **Security...

  • Senior Product Manager, Operate

    Found in: Resume Library US A2 - 2 days ago


    New York County, New York, United States Lady Bird Talent Full time

    Lady Bird Talent is partnering with a Series C FinTech company based in New York City, close to Union Square. This position will be a Hybrid role, where every Tuesday and Thursday is in-office as a team. What we like about this Company: Long-term partner of Lady Bird Talent, committed to diversification across all the teams since conception. Strategic...

  • Area Manager of Sales

    Found in: Resume Library US A2 - 1 week ago


    New York County, New York, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: The Apsley Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that I've ever...

  • Senior Operations Manager

    Found in: beBee S US - 2 weeks ago


    New York, United States FreightTAS Full time

    Job Title: Regional Branch Manager - International Freight ForwardingLocation: JFK Airport, New YorkAir Ocean Import SpecialistWe are seeking a dynamic and experienced Regional Branch Manager to lead our operations at the JFK Airport location in Springfield Gardens, New York, and other locations.The ideal candidate will have a strong background in...

  • Senior Operations Manager

    Found in: beBee jobs US - 2 weeks ago


    New York, New York, United States FreightTAS Full time

    Job Title: Regional Branch Manager - International Freight ForwardingLocation: JFK Airport, New YorkAir Ocean Import SpecialistWe are seeking a dynamic and experienced Regional Branch Manager to lead our operations at the JFK Airport location in Springfield Gardens, New York, and other locations.The ideal candidate will have a strong background in...

  • Security Operations Manager

    Found in: beBee jobs US - 2 weeks ago


    New York, New York, United States Brown Brothers Harriman & Co Full time

    In this role you will, at the direction of the Regional Senior Security Manager, leads the operations of a multi-function team based at the firm's Global Security Operations Center (GSOC).The GSOC provides critical system monitoring to ensure the continued safety and security of the firm's employees, facilities, and worldwide assets against threats, e.g.,...


  • New York, United States Sunrise Senior Living Full time

    Overview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader  At Sunrise, our Director of Sales & Marketing is responsible for overseeing and supervising...

  • Maintenance Manager

    Found in: Resume Library US A2 - 1 week ago


    Plainview, New York, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Sunrise of Plainview Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...

  • Area Director of Sales/Regional Sales Manager

    Found in: Resume Library US A2 - 2 weeks ago


    New York County, New York, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: The Apsley Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that I've ever...

  • Security Operations Manager

    Found in: beBee S US - 1 week ago


    New York, United States Brown Brothers Harriman & Co Full time

    In this role you will, at the direction of the Regional Senior Security Manager, leads the operations of a multi-function team based at the firm's Global Security Operations Center (GSOC).The GSOC provides critical system monitoring to ensure the continued safety and security of the firm's employees, facilities, and worldwide assets against...


  • New York, United States Tandym Group Full time

    An asset management firm located in New York City is actively seeking a dynamic and analytical professional to join their staff as their new Finance & Operations Manager. In this role, the Finance & Operations Manager will be responsible for managing, reviewing, and participating in the entire fund operations and reporting process. Responsibilities The...


  • New York, United States CareerBuilder Full time

    I'm currently partnered with an Electric Cooperative located in Oklahoma looking to add a Senior Manager of Engineering to the team. This role is a key part of the Cooperatives Senior Management Team, and reports directly to the CEO for long-term guidance and success of the Cooperative. Job Description: In this role, the successful candidate will be...


  • New York, United States Tandym Group Full time

    A private equity firm in New York City is currently seeking an experienced professional to join their staff as their new Senior Accounting Manager. In this role, the Senior Accounting Manager will be responsible for playing a key role in supporting the Controller in managing the company's financial operations, ensuring accuracy and compliance with regulatory...