Senior Manager, Salesforce Operations

1 week ago

New York, United States Board of Jewish Education Full time
Job DescriptionJob Description

Opportunity for Impact

RootOne is a “Jewish start-up” – an innovative, dynamic initiative that is pro-actively inspiring a generation of teens to be more confident and proud Jews as they enter the next stage of their lives. RootOne, along with its youth serving trip providers, redefine and deepen the typical teen Israel summer trip experience so that its impact is long-lasting. It does so by reducing the cost of participation and by diversifying Israel experiences to make them more accessible to a wider audience of Jewish teens.

We know that an intentionally designed and well-facilitated immersive experience in Israel has the capacity to breathe vitality, passion, and commitment among Jewish teens that could directly impact the future landscape of North American Jewish life. It provides a framework that allows Jewish teens to explore many of the issues that matter most to them as adolescents and as young Jews. Research shows that outside of Jewish day school (which only a small percentage of Jewish teens in North America attend), there is no greater impact on a young person’s Jewish identity formation than an Israel trip with their peers.

An Israel experience increases the likelihood of Jewish teens being more committed to their Jewish

community in the long term, maintaining personal relationships with other Jews, and assuming leadership

roles in the world. At a time when Jewish voices on campus need to be heard more than ever, the Israel

experience has proven to increase the connections of young Jews to their fellow Jews and to greatly

enhance their connection to Israel. At scale, this experience can radically transform the trajectory of North

American Jewry. Learn more at www.rootone.org and www.jewishedproject.org.

Position Overview

The Jewish Education Project seeks a full-time Senior Manager, Salesforce Operations as an integral member of the operations team. We are looking for a highly motivated and talented individual to be involved in both the technical and the strategic aspects of building, maintaining, and training internal staff and external stakeholders in an existing and newly built Salesforce instance. Reporting directly to the Senior Managing Director, RootOne, the Senior Manager will work closely with staff across RootOne, The Jewish Education Project, and third-party technical vendors. This role requires experience with Salesforce, and a genuine interest in growing skills in this area. This is an exciting opportunity for the right candidate to help shape and implement the use of Salesforce as a critical tool in RootOne’s daily operations and growth strategy.

Key Responsibilities

Manage Salesforce Development, Maintenance, and Technical Support:

  • Serve as RootOne’s liaison with our outside vendor for building and maintaining a new Salesforce instance, that includes the integration of and LMS, Marketing Cloud, multiple websites, and other marketing strategies (e.g. SMS).

  • Troubleshoot and problem-solve technical issues in Salesforce regarding Flow, object/field maintenance, and grant and opportunity management.

  • Establish the data maintenance processes, including integration with a shared data warehouse.

  • Provide visualized reporting using a business development tool.

  • Maintain operating procedures consistent with policies related to platform development and use.

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