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Patient Recruitment Specialist

4 months ago

Pikesville Maryland, United States Headlands Research Full time
Overview:
At Headlands Research, we are building a best in class clinical trial network. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement Founded in 2018, our company operates 18 clinical trial sites in the US and Canada with rapid plans for expansion.

 

This is a full time position based at our Pharmasite location in Baltimore, MD.

 

 

The Role

 

The Patient Recruitment Specialist will work in an office setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

 

 

Responsibilities:
Contact research study participant candidates to intake and review medical history; schedule them for screening visits

Enter research study candidate information in database

Make a high volume of outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria

Answer incoming calls from potential study patients

Develop and maintain working knowledge of assigned medical indications

Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact

Ensure accurate collection and entry of patient information into the relevant databases while on the phone

Ensure courteous and efficient service is provided to all callers

Support other members of your team as well as cross-functional team members

Attend and contribute to department meetings

 

Qualifications:
Bachelor’s degree, Associate’s degree or equivalent preferred

Prior experience delivering excellent customer service is required; call center experience a plus

Medical terminology knowledge is required

Prior inside sales experience a plus

Experience with Salesforce a plus

Passion for communicating to people

Possess exceptional organizational skills and attention to details

Display excellent verbal and written communication skills

Able to quickly adapt to changes in responsibilities, workloads and priorities

Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials

Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers

Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information

Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics