Patient Recruitment Specialist
4 weeks ago
At Headlands Research, we are building a best in class clinical trial network. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement Founded in 2018, our company operates 18 clinical trial sites in the US and Canada with rapid plans for expansion.
This is a full time position based at our Pharmasite location in Baltimore, MD.
The Role
The Patient Recruitment Specialist will work in an office setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.
Responsibilities:
Contact research study participant candidates to intake and review medical history; schedule them for screening visits
Enter research study candidate information in database
Make a high volume of outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Answer incoming calls from potential study patients
Develop and maintain working knowledge of assigned medical indications
Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
Ensure accurate collection and entry of patient information into the relevant databases while on the phone
Ensure courteous and efficient service is provided to all callers
Support other members of your team as well as cross-functional team members
Attend and contribute to department meetings
Qualifications:
Bachelor’s degree, Associate’s degree or equivalent preferred
Prior experience delivering excellent customer service is required; call center experience a plus
Medical terminology knowledge is required
Prior inside sales experience a plus
Experience with Salesforce a plus
Passion for communicating to people
Possess exceptional organizational skills and attention to details
Display excellent verbal and written communication skills
Able to quickly adapt to changes in responsibilities, workloads and priorities
Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
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