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Patient Service Representative

2 months ago

Pikesville Maryland, United States NovaCare Rehabilitation Full time
About the Role

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Key Responsibilities
  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
  • Schedule patient appointments in person or over the phone, ensuring seamless communication with our patients and healthcare providers.
  • Regularly communicate with various parties, including attorney offices, insurance companies, translation companies, market operational leaders, and business development teams.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.
Requirements
  • High School Diploma or GED required.
  • 1 Year of Front Desk Experience.
  • Preferred Qualifications: 1 Year of Scheduling Experience.
Physical Requirements
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.