Senior Account Manager

Found in: Resume Library US A2 - 2 weeks ago

Derry New Hampshire, United States SoftwareOne Full time
Job Function:
Field Sales

The role:
An Account Manager is responsible for building and maintaining strong relationships with SoftwareONE’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout the customer’s lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Account Manager builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is responsible for the holistic relationship with high potential customers.

Be the primary point of contact, build and maintain long-term relationships with strategic customers,

Develop a trusted advisor relationship with customer stakeholders and executive sponsors,

Take ownership on the customer experience:Understand customer needs and business objectives and offer the right solutions to customers,

Ensure the timely and successful delivery of our solutions,

Keep customers satisfied by delivering exceptional service on a day-to-day basis,

Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on:Account growth,

Profitability,

Customer retention,

Customer satisfaction,

Lead, moderate and orchestrate all activities on accounts,

Continuously manage advanced competitor investigations to maintain organization’s relevance and competitiveness,

Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers,

Track and forecast of defined account metrics, KPIs (Key Performance Indicators) and financials.

#LI-AS1

What we need to see from you:
Minimum 5 years working experience in Account Management or Filed Sales,

Knowledge and previous experience in IT services and solutions,

Excellent customer communication skills and ability to translate customer needs into offerings,

Analytical strength, structured way of working - you keep track and see the big picture

Highly motivated and results-oriented person,

Knowledge of the local market,

Business fluent Ukrainian and very good English skills required.

Why SoftwareOne?:
For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

 

 

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