Senior Account Manager

3 weeks ago


New York, United States Creative Circle Full time

Our client, a founder-led boutique email and SMS marketing agency, is seeking a full-time Senior Account Manager to join their growing Account Management Team.

This role is Hybrid 1-2 days per week in their Manhattan office and reports to the COO.

MUST-HAVES:

- Resume must demonstrate a proven track record of managing and growing accounts with metrics

- Must have technical experience working on Email marketing campaigns

-Must have experience with P&L

- Retail B2C experience

- Must thrive working in fast turnaround environment

- Knowledge of email strategy / execution process

- Heavy project management

Responsibilities:

- Manage day-to-day client accounts across email, digital and social, build deep relationships between clients and the agency, meet client expectations and ensure client satisfaction

- Track sales pipeline and identify new business opportunities

- Develop and implement account strategies and communications plans that meet revenue goals

- Create presentations and present proposals to clients to provide strategic insights and recommendations

- Create scopes of work and project briefs and present status updates to clients

- Collaborate closely with internal teams to ensure timely development and execution of projects and campaigns on schedule and within budget

- Manage direct reports and ensures staff have the opportunity to learn and grow their skill sets

Qualifications:

- 5+ years relevant experience in agency account management and working across email, SMS/Push, and social marketing and demonstrated track record of growing accounts. Retail and beauty industries are a plus.

- Solid proficiency in Google Worx (not PPT)

- Comfortable communicating and presenting complex ideas to internal and external stakeholders

- Self-starter with strong attention to detail in a fast-paced environment

- High-level communicator; write and present to inspire

- Have excellent people skills; know how to read a room

- Willingness to roll up your sleeves to get the work done

- Thrive in a fast-paced and entrepreneurial environment

- Proactive, resourceful, curious, and open-minded

- Strong manager to guide and support others to perform at their best

- Active participant and contributor to building positive company culture

- Willing to travel occasionally for client meetings



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