Conference Room Support Lead

4 weeks ago


Albuquerque New Mexico, United States Edgewater Federal Solutions, Inc. Full time
Overview:
Edgewater Federal Solutions is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.

 

You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities:
Unclassified and Classified Video conference event scheduling and coordination support.

Secure Video conference bridge and meeting setup support within the Enterprise

Secure Network and DoD Secure Network Environments.

Video conference and Microsoft Teams system training support

Video conference and presentation systems planning, design and installation for all

Classified and Unclassified environments and product lines.

Video conference and AV Systems support and maintenance.

Live Events, Video Production, Recording and Presentation Streaming in both Auditorium and Conference room Environments.

Conversion and Publishing of Classified and Unclassified AV Media Files

Technical leadership of junior team members

Escalation point for conference room troubleshooting and setup

Qualifications:
High School Diploma and a minimum of 3 years of demonstrated experience in a fast-pace, IT Support arena related to the tasks detailed above.

U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.

Excellent customer service skills.

Desired:

CompTia Certifications, such as A+ or Network+ are desired.

Experience with Skype/Teams video conferencing & video conference room equipment.

Active DOE or DOD security clearance

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, (phone number removed), (phone number removed) certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.

 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.



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