Jr. Classified Support Technician
3 weeks ago
Encantado Technical Solutions is seeking a Jr. Classified Support Technician to support the IT program at a major national laboratory.
Provide end-user support with processes for managing and delivering services that are ITIL® conformant. Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).
The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
Responsibilities:
Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
Provide set up & medium-to-advanced troubleshooting of video conference equipment.
Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
Mac OS & application experience a plus.
Troubleshoot virtual desktops as required.
Test application compatibility & support cyber initiatives.
Other duties as assigned
Qualifications:
High School Diploma and a minimum of 2 years’ experience in IT Support
U.S. Citizenship is required per contract, with an active DOE Q clearance
Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
Desired:
Associate's Degree or Bachelor's Degree in related field.
CompTia Certifications, such as A+ or Network+ are desired.
Microsoft Certifications, such as MCSA Windows is desired.
Apple Certifications, such as ACSP or JAMF Certs are desired.
About Us:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
-
Jr. Classified Support Technician
4 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...
-
Jr. Classified Support Technician
5 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...
-
Jr. Classified Support Technician
4 days ago
Albuquerque, New Mexico, United States Amentum Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...
-
Jr. Classified Support Technician
5 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...
-
Jr. Classified Support Technician
2 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...
-
Jr Executive Assistant
4 days ago
Albuquerque, United States KBR Full timeTitle: Jr Executive Assistant - JNWC KBR is seeking a Jr Executive Assistant to join our team in Albuquerque, NM; You will provide advice and support to Joint Navigation Warfare Center (JNWC) activities. Responsibilities: * Scheduling and arranging telephone conference calls, meetings or video teleconferences * Event planning and administration *...
-
Conference Room Support Technician
4 weeks ago
Albuquerque, United States Encantado Technical Solutions Full timeOverview: Encantado is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant. Provide end-user support with processes for managing and delivering services that are ITIL conformant. Resolve incidents, service requests, and problems associated with service failures...
-
Client Support Technician
4 days ago
Albuquerque, United States TekSynap Full timeResponsibilities & Qualifications RESPONSIBILITIES The Tier I service desk/desktop support position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in...
-
Client Support Technician
2 weeks ago
Albuquerque, United States SMS Data Products Group Full timeOverview Seeking a Client Support Technician to work on the C4 Contract at Kirtland Air Force Base in New Mexico. This Tier 1 service desk position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT...
-
Jr. Audio Visual
6 days ago
New York, United States Intrepid Museum Full timeJob DescriptionJob DescriptionThe Jr. AV and Lighting Technician is fully knowledgeable of advanced exhibition components relating to museum AV and lighting systems, as well as their installation and maintenance needs. This position must be proficient in museum electrical elements and systems including internet and stand-alone based media interactives. The...
-
Jr. Audio Visual
3 weeks ago
New York, United States Intrepid Museum Full timeJob DescriptionJob DescriptionThe Jr. AV and Lighting Technician is fully knowledgeable of advanced exhibition components relating to museum AV and lighting systems, as well as their installation and maintenance needs. This position must be proficient in museum electrical elements and systems including internet and stand-alone based media interactives. The...
-
IT Walk- Up and Desktop Support Technician
3 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking an IT Walk-Up and Desktop Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified...
-
IT Walk- Up and Desktop Support Technician
4 days ago
Albuquerque, New Mexico, United States Amentum Full timeAmentum is currently seeking an IT Walk-Up and Desktop Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified...
-
Pharmacy Technician
5 days ago
Albuquerque, United States HealthCare Support Full timeHealthCare Support is actively seeking a Pharmacy Technician to fill an opening with a leading provider of institutional, community, and home based pharmacy services in Albuquerque, NM. Daily Responsibilities for Pharmacy Technician: Enters data into computer system to fill prescriptions and to obtain reimbursement/payment, utilizing knowledge of drugs,...
-
Audio/Visual Technician
4 days ago
Albuquerque, United States Amentum Full timeAmentum is currently seeking an A/V Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information...
-
Order Entry Pharmacy Technician
3 days ago
Albuquerque, United States HealthCare Support Full timeHealthCare Support is actively seeking an Order Entry Pharmacy Technician to fill an opening with a leading provider of institutional, community, and home based pharmacy services in Albuquerque, NM.Daily Responsibilities for Order Entry Pharmacy Technician: Pharmacy Technician working in a closed door pharmacy setting Triage, interpret, and input orders into...
-
Field Support Technician
2 weeks ago
Albuquerque, United States Resource Logistics Full timeField Support Technician Location: Albuquerque, NM , Onsite Hire Type: Full-Time Candidate should have the own car to travel and expenses will be reinbursed. Responsibilities for a field technician: Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up...
-
Information Systems Technician
4 days ago
Albuquerque, United States MELE Associates, Inc. Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and experienced Information Systems Technician to join our team. The ideal candidate will have a strong background in classified computing and a complete understanding of communications systems and their operations. Familiarity with the Department of Energy's policies and procedures surrounding...
-
Information Systems Technician
5 days ago
Albuquerque, United States MELE Associates, Inc. Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and experienced Information Systems Technician to join our team. The ideal candidate will have a strong background in classified computing and a complete understanding of communications systems and their operations. Familiarity with the Department of Energy's policies and procedures surrounding...
-
Field Support Technician
2 weeks ago
Albuquerque, United States Resource Logistics Full timeField Support Technician Location: Albuquerque, NM , Onsite Hire Type: Full-Time Candidate should have the own car to travel and expenses will be reinbursed. Responsibilities for a field technician: Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting...