IT Service Technician

3 weeks ago


Lancaster Pennsylvania, United States ONE2ONE Inc. Full time
We are seeking a skilled and customer-focused Service Technician to join our team at an MSP (Managed Service Provider). The Service Technician will be responsible for providing technical support to clients via phone, email, remote tools, or onsite, resolving service requests, and ensuring that client systems are functioning optimally. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

Provide technical support to clients via phone, email, remote tools or onsite when needed

Troubleshoot and resolve technical issues with hardware, software, and networking equipment

Install and configure software and hardware for clients as needed

Perform system maintenance tasks, including updates and patches

Escalate technical issues to other teams as necessary

Develop and maintain strong relationships with clients, providing proactive communication and exceptional customer service

Maintain accurate documentation of all client interactions and technical requests

Identify opportunities for process improvements and work collaboratively with the team to implement solutions

Assist with other operational tasks as needed

Requirements

Requirements

Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience

2+ years of experience in a technical support or service technician role, preferably in an MSP environment

Excellent technical skills in hardware, software, and networking

Strong communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Familiarity with IT service management tools, such as ConnectWise, Autotask, or ServiceNow

Knowledge of server administration and other technical areas

Ability to work independently and as part of a team

Benefits

Medical, Dental, & Vision with Employer Contribution

401K with Employer Match

Paid Time Off

Volunteer Time Off

Employee Assistance Program


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