NOC Technician

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate

Job Expectations:

Utilize the service ticket system to log all requests, activities, and labor

Communicate professionally with customers and internal staff

Troubleshoot/resolve reported issues with client-facing services

Aid clients with basic use of common applications and operating systems

Manage user profiles and resolve file permissions and file access issues

Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and facility conditions

Onboard clients into established ONE 2 ONE Services Environment

Perform backup restoration and malware and virus remediation

Escalate problems to the appropriate support disciplines within the organization or to vendors to achieve issue resolution

Develop/modify client-centric operating procedures and other documentation as new services are developed and deployed

Deploy, troubleshoot, and repair hardware and software on site and at ONE 2 ONE’s facilities

Minimal local travel to client sites to perform various IT-related tasks

Requirements

Requirements:

1-2 years related IT Service Desk experience (or similar IT experience)

1-2 years troubleshooting connectivity on desktop PCs, Macs, and Windows Servers via remote applications

Strong Active Directory administration skills

Experience in user administration in MS Exchange

Strong competency deploying and supporting the Microsoft Operating Systems

Above average competency with the Microsoft Office suite of products

Functional knowledge of TCP/IP, routing, switching, subnetting, etc.

Knowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points)

Benefits

Medical, Dental, & Vision with Employer Contribution

401K with Employer Match

Paid Time Off

Volunteer Time Off

Employee Assistance Program

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