IT Service Technician for an MSP

3 weeks ago

Lancaster, United States One2One Full time

Are you passionate about providing top-notch IT support to clients? Look no further ONE2ONE Inc., an esteemed Managed Service Provider (MSP), is seeking an engaging IT Service Technician to join our talented team. As an IT Service Technician, you will play a crucial role in resolving technical issues and delivering exceptional customer service to our valued clients. With your expertise, you will ensure smooth operations and maintain a high level of client satisfaction.

In this role, you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with a team of dedicated professionals. Your responsibilities will include diagnosing and troubleshooting hardware and software problems, providing software updates and upgrades, conducting system maintenance, and assisting with network configurations. As a customer-focused technician, you will also communicate with clients professionally, understanding their needs and delivering effective IT solutions.

To excel in this role, you should have a solid background in IT service desk support or a similar field. Familiarity with MSP operations is preferred, but we are willing to train the right candidate who displays a genuine passion for technology and a desire to learn. Strong communication skills, both written and verbal, are essential, as you will interact with clients and colleagues on a daily basis. Moreover, you should have a comprehensive understanding of various operating systems, Active Directory administration, user administration in MS Exchange, and TCP/IP networking.

If you thrive in a dynamic and customer-centric IT environment, and if you're seeking a unique opportunity to advance your career, we'd love to hear from you. Join our team at ONE2ONE Inc., and let's make a difference together

Requirements

To be considered for the position of IT Service Technician for an MSP at ONE2ONE Inc., you should meet the following requirements:

  • Previous experience in IT service desk support or a similar IT role
  • Familiarity with MSP operations (preferred)
  • Passionate about providing exceptional customer service
  • Excellent communication skills, both written and verbal
  • Strong knowledge of different operating systems
  • Proficiency in Active Directory administration
  • Experience in user administration in MS Exchange
  • Comprehensive understanding of TCP/IP networking

Benefits

  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program

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