Nutrition Office Operator

3 weeks ago


Waterloo Iowa, United States UnityPoint Health Full time
Overview:
Nutrition Office Operator

UnityPoint Health - Allen 

Shift: Part-time; variable 2pm-7pm; occasionally an AM shift and weekends/holidays

Benefits Eligible 

 

To provide a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality.  Performance improvement processes are utilized to identify assess and evaluate areas for improvement. Provide high customer service and demonstrate a commitment to meeting the customers’ expectations. 

 

Why UnityPoint Health?  

Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

  

Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.   

Responsibilities:
Maintains telephone customer service standards

Demonstrates accuracy and clarity in both verbal and written communications.

Acts as a liaison between the customer and the nutrition services department.

Provides basic diet information as patient interaction requires to facilitate patient understanding of foods that are compliant and non-compliant with diet order

Ensures floor stock sheets are completed and given to the tray line.

Demonstrates a commitment to service breakthrough through personal example and prompt follow up on opportunities to improve service.

Demonstrates sound making decisions and taking responsibility for the decision.

Demonstrates teamwork in the performance of duties

Maintains HIPPA standards during interactions.

 

Qualifications:
Minimum Qualifications:

High school diploma or GED

18 years of age

Computer skills and ability to type

Basic knowledge of therapeutic diets

Customer service skills

Accountability,

Good Decision making

Flexibility

Collaboration with others

Leadership Skills

Teamwork

Customer and patient focused

Knowledge of Microsoft and computer programs.

Ability to clarify speak to customers via telephone

Ability to rotate positions throughout the area

Ability to rotate day and evenings.

 

Preferred:

At least 1 year of hospital nutrition experience preferred.

Ability to problem solve

Managing Priorities and deadlines

Teamwork

Interpersonal skills


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