Nutrition Office Operator
3 weeks ago
Nutrition Office Operator
UnityPoint Health - Allen
Shift: Part-time; variable 2pm-7pm; occasionally an AM shift and weekends/holidays
Benefits Eligible
To provide a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. Performance improvement processes are utilized to identify assess and evaluate areas for improvement. Provide high customer service and demonstrate a commitment to meeting the customers’ expectations.
Why UnityPoint Health?
Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
Maintains telephone customer service standards
Demonstrates accuracy and clarity in both verbal and written communications.
Acts as a liaison between the customer and the nutrition services department.
Provides basic diet information as patient interaction requires to facilitate patient understanding of foods that are compliant and non-compliant with diet order
Ensures floor stock sheets are completed and given to the tray line.
Demonstrates a commitment to service breakthrough through personal example and prompt follow up on opportunities to improve service.
Demonstrates sound making decisions and taking responsibility for the decision.
Demonstrates teamwork in the performance of duties
Maintains HIPPA standards during interactions.
Qualifications:
Minimum Qualifications:
High school diploma or GED
18 years of age
Computer skills and ability to type
Basic knowledge of therapeutic diets
Customer service skills
Accountability,
Good Decision making
Flexibility
Collaboration with others
Leadership Skills
Teamwork
Customer and patient focused
Knowledge of Microsoft and computer programs.
Ability to clarify speak to customers via telephone
Ability to rotate positions throughout the area
Ability to rotate day and evenings.
Preferred:
At least 1 year of hospital nutrition experience preferred.
Ability to problem solve
Managing Priorities and deadlines
Teamwork
Interpersonal skills
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