Experience Specialist
2 weeks ago
UnityPoint Health - Child Protection Center
Shift: Part time; 3 days/week
Benefits Eligible
Experience Specialists reflect a commitment to UnityPoint Health’s FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
Why UnityPoint Health?
Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
Consults with members of the healthcare team and provides updates and other information to patients and families.
Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.
Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
Assist with proactive charge capture along with billing accuracy for providers and patients.
Open and/or close the clinic following specified guidelines of individual clinic.
Collaborates with appropriate support services to ensure the environment is clean and welcoming.
Demonstrates effective and caring communication skills and telephone techniques and etiquette.
Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.
Work independently and responsible for timely completion of assigned functions.
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
Perform other duties as requested to facilitate the smooth and effective operations of the clinic/department.
Qualifications:
Minimum Requirements:
High School or Vocational School graduate
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
Writes, reads, comprehends and speaks fluent English
Multicultural sensitivity
Microsoft Office – basic computer skills.
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
Preferred:
Previous medical office experience
Previous experience with an electronic health record or medical office software
Previous experience coding diagnoses and procedures with ICD09-CM and CPT
Knowledge of medical terminology, anatomy, and physiology
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