Benefit Advocacy Representative Team Lead

3 weeks ago

Katy Texas, United States Gallagher Full time
About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Responsibilities:
BAC Team Lead is a first-level supervisory position primarily focused on managing day-to-day workflow of Benefit Advocate staff. Supports the largest and/or most complex clients, escalated issues from BAC team, and provides guidance and oversight to a team of Benefit Advocates. Resolves most questions or problems, refers the more complex issues to higher levels. May assist with the delivery of training for Benefit Advocates. Responsibilities further include: Supporting Gallagher relationships by developing professional and trusting relationships with client members, Responding accurately to complex benefit questions, provide claim resolution expertise and any other assistance and/or support requested or required by the client, Supporting team of Benefit Advocates, Ensuring HIPAA Privacy Rules by adhered to throughout team, and Fostering positive working relationships with all internal departments and personnel and be an active participant in promoting a positive and collaborative office culture.

Qualifications:
Required: High School diploma or equivalent; Minimum 6 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures. Working knowledge of Microsoft Windows applications and Microsoft Office.

Preferred: Bachelors degree preferred. Prior customer service and/or employee benefits experience highly desirable. Experience with CRM software (e.g. Salesforce) is beneficial. Prior management experience a plus.

Behaviors: Excellent organizational skills, with emphasis on priorities and goal setting. Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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