Claims Coordinator
4 weeks ago
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview:
Under supervision, responsible for providing investigative and claims services for handling personal injury and property damage matters brought against PPL and its subsidiaries with a focus on risk mitigation while adding value and improving operations. These matters include claims involving electrical contact and natural gas incidents, contractor incidents, and other personal injury and property claims. Also responsible for collection efforts taken to recover for damage to PPL property. As needed, the handling of other legal and regulatory matters.
Responsibilities:
Position may be filled at the Intermediate or Senior level based on the successful candidate's background, education and experience. Additional responsibilities may be included for higher levels of the role.
Works with in-house counsel, outside counsel, and independently using knowledge of Company's system, cause and origin, damage calculations and valuations, and legal processes to reach optimum outcome for Company.
Performs relatively complex risk and factual analysis of claims, considering strategic objectives, legal reporting obligations and compliance with the law.
Conducts factual and liability investigation to determine whether the claim has potential merit both with respect to legal liability and damages. These investigations may include scene investigations, reviewing documents, interviewing witnesses, and conducting research.
Negotiate appropriate resolution of claims with claimants, claimants' attorneys, or the insurers.
Responsible for managing each matter from date of loss through conclusion by formulating and executing, with in-house and outside counsel, a defense strategy for the claim, with assistance from more senior personnel as needed.
Responsible for pursuing recovery for damages caused by third parties to Company property, involving making decisions regarding the settlement value of the Company's claim, potentially testifying at trials, and determining which claims should be written off or cancelled.
Reports the status of claims to Company management.
May assist in representing the Company at trials, settlement conferences with judges and other related proceedings. Communicates with Company's insurance carriers as appropriate or required under applicable insurance policies.
Advises clients on appropriateness of Company operations and activities from a claims handling and collections perspective.
Proactively identifies deficiencies in Company operations, work procedures and claims handling and collection processes, and implements solutions to reduce exposure or increase recovery.
Qualifications:
Position may be filled at the Intermediate or Senior level based on the successful candidate's background, education and experience.
Intermediate Level:
Basic Qualifications
Bachelor’s Degree with two to four years or more of claims experience OR a combination of claims and paralegal experience, with knowledge of the legal principles applicable to tort liability and damages OR six or more years of claims and paralegal experience, with knowledge of the legal principles applicable to tort liability and damages.
Demonstrated computer proficiency
Experience in matter analysis and resolution
Effective written, verbal, and interpersonal communication skills
Critical analysis skills
Demonstrated ability to perform multiple assignments and activities concurrently
Knowledge of business operations
Effective interpersonal skills
Valid driver’s license
Travel as required
Preferred Qualifications
Knowledge of the National Electric Safety Code, National Fire Protection Association code and Federal and State regulations, as they relate to electrical and natural gas incidents.
Knowledge of Microsoft Office applications, claims databases and legal billing and research programs.
Knowledge of the utility industry.
Senior Level:
Additional Basic Qualifications
Bachelor's Degree with 6 years or more of claims experience or a combination of claims and paralegal experience, preferably with significant experience handling utility claims, and with extensive knowledge of the legal principles applicable to tort liability and damages OR 10 year’s of experience handling utility claims, and with extensive knowledge of the legal principles applicable to tort liability and damages.
Preferred Qualifications
Knowledge of the National Electric Safety Code, National Fire Protection Association code and Federal and State regulations, as they relate to electrical and natural gas incidents.
Advanced degree
Experience in developing and implementing new processes, procedures and systems to improve legal department efficiency.
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