Loyalty Ambassador

2 weeks ago

Austin Texas, United States Omni Hotels & Resorts Full time
Location:
Barton Creek Resort & Spa

 

 

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

 

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description:
 

 

Omni Hotels & Resorts is seeking a Loyalty Ambassador for the beautiful new Barton Creek Resort & Spa 

We are proud to announce that we are ranked among the best resorts in Texas:Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

 

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Responsibilities:
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.

Create memorable experiences for our Select Guests during their stay.

Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.

Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.

Arrange Select Guest and special occasion amenities via In-Room Dining.

Conduct Loyalty Program training with other Front Office and hotel associates.

Conduct monthly Loyalty meetings with relevant hotel associates.

Promote the Select Guest program to guests that are current not members.

Maintain Select Guest product inventories.

Conduct guestroom inspections prior to Select Guest arrival.

Will assist in Front Office operations as needed.

Perform any other duties assigned by the Front Office Management.

Be pleasant, smile and greet all guests, using surnames when obtained.

Be actively engaged with our guests and deliver memorable guest experiences.

Create unique, personalized WOW moments at every opportunity.

Qualifications:
Previous customer/guest service experience; hotel and front office experience is strongly preferred.

Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

Previous cash handling and multi-phone usage experience.

Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.

Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.

 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 

  • Loyalty Ambassador

    7 days ago

    San Antonio, Texas, United States Omni Hotels & Resorts Full time

    Location: La Mansion del Rio     The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known...

  • Loyalty Ambassador/Rooms Controller

    3 weeks ago

    Frisco, Texas, United States Omni Hotels & Resorts Full time

    Location: The new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate...

  • Brand Ambassador

    6 days ago

    Austin, United States Austin Sales & Marketing Co. Full time

    Job DescriptionJob DescriptionCompany Overview: ASMC is a dynamic and innovative sales and marketing company that thrives on delivering top-notch products/services to customers. We believe in the power of building strong connections and creating memorable experiences. As we continue to expand our presence, we are seeking a passionate and outgoing individual...

  • Full Time Sales | The Domain

    3 weeks ago

    Austin, United States Diptyque Paris Full time

    DIPTYQUE Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint...

  • Full Time Sales | The Domain

    3 weeks ago

    Austin, United States Diptyque Paris Full time

    DIPTYQUE Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint...

  • VIP Concierge

    3 days ago

    San Antonio, Texas, United States Omni Hotels & Resorts Full time

    Location: La Mansion del Rio     The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known...

  • Assistant Front Office Manager

    1 week ago

    Dallas, Texas, United States Omni Hotels & Resorts Full time

    Overview: Dallas Hotel     The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • Express Lane Service Advisor

    3 weeks ago

    Fort Worth, Texas, United States AutoNation Ford South Fort Worth Full time

    Overview: Pay: Base + Commission     At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along...

  • Service Advisor

    2 weeks ago

    Fort Worth, Texas, United States AutoNation Ford South Fort Worth Full time

    Overview: At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills...

  • Assistant Director Of Front Office

    2 weeks ago

    Fort Worth, Texas, United States Omni Hotels & Resorts Full time

    Overview: Fort Worth Hotel     As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife....