Service Advisor

Found in: Resume Library US A2 - 2 weeks ago

Fort Worth Texas, United States AutoNation Ford South Fort Worth Full time
Overview:
At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

 

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

 

What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience

Meet or exceed targeted sales goals & the targeted customer satisfaction index

Greet customers in a friendly manner when they arrive

Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

Produce repair orders for customers, including cost and time estimates, with full transparency

Communicate frequently with technicians and parts associates to ensure timely completion of work

Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

Follow up with customers to ensure satisfaction

Gain superior product knowledge to effectively help customers

Provide an exceptional customer experience to drive loyalty

 

What are the requirements for this job?

High school diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Prior sales experience preferred but not required

Demonstrated communication, consultative, interpersonal and organizational skills

The willingness to follow up with customers

Experience and desire to work with technology

Valid in-state driver’s license and an acceptable, safe driving record

 

 

Why should I come work for AutoNation?

You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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