Assistant Director Of Front Office

3 weeks ago

Fort Worth Texas, United States Omni Hotels & Resorts Full time
Overview:
Fort Worth Hotel

 

 

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

 

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team

Job Description:
We are looking for a competent Assistant Director of Front Office to support the director in departmental planning and monitoring progress. You will also be working to enhance productivity and ensure compliance with rules and regulations. Assistant directors are well-versed in performance and operations management and competent in assuming delegated duties. They are leaders and critical thinkers, ready to solve problems before they become obstacles. The goal is to help the department attain objectives of productivity and employee satisfaction. The Assistant Director will asssit with overseeing the Asst. Guest Expereince Managers, Supervisors, Front Desk Agents and Bellpersons. 

 

Responsibilities:
Assist in developing and implementing plans and goals for the department

Work with the director to coordinate and supervise daily operations

Ensure compliance with regulations and internal policies

Monitor attainment of objectives

Undertake staffing responsibilities (hiring, training, evaluating etc.)

Assist in budgeting and monitoring expenses

Maintain scheduling of events and represent the company when needed

Create reports and submit them to the director or other executives

Fulfill duties as assigned by the director

Ensure Omni Culture items are completed and turned in monthly.

Ensure all deadlines are met in regard to payroll related items.

Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be very familiar with the hotel computer system for training maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of such.

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

Prepare group information sheets.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel.

Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

 

Qualifications:
Proven Front Office Manager or Department Head

Experience in performance and operations management

Knowledge of relevant regulations and quality standards

Proficient in MS Office, relational databases, and software (Opera experience a plu) 

Outstanding communication and public speaking skills

Excellent organizational and leadership skills

Aptitude in problem-solving

BSc/BA in business administration or related field; MSc/MA is an asset

End of Job Description:
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