Director, Experience Design
4 weeks ago
The McDonalds Global Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and crew members around the world.
The position requires demonstrable expertise in solutions with strong design work, UX research, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design objectives. The position involves participating in the entire design lifecycle - conducting user research, translating research data into actionable user flows, customer journey maps, service blueprints, wireframes, and concept testing. The Director, Experience Design will be a key partner to Product Management and Technology leadership to set strategy.
Responsibilities:
Your attention to detail is renowned, your design and research skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work. Your superpower is the ability to make connections across various products to establish a seamless customer experience across all channels.
Be an excellent leader giving guidance to design simple, engaging, and intuitive experiences in both web and native/hybrid ecosystems thinking through the physical aspect of an Omnichannel experience
Be the catalyst to push innovative design concepts based on a deep understanding of user needs and business objectives; willingness to try new innovative approaches and iterate
Understand technical, business, and time limitations, and lead a team that designs within these constraints
Lead throughout the entire design process by developing experience principles and service journeys that infuse empathy and creativity that will also inspire and serve as guidance for all other disciplines to deliver towards
Leverage user research and usability tests and ensure the findings are incorporated into design decisions
Facilitate regular design reviews and coach others on how to rationalize and articulate design work
Obtain buy-in from stakeholders, explaining how design solutions addresses the identify problem/ user need
Lead complex, multidisciplinary projects from start to finish
Balance near term execution and far-term strategic investigations by being a forward looking, innovative thinker that will define north star (ideal) experiences
Communicate the value of design within a design and business context, and identify the critical design trade-offs to deliver value-add solutions
Lead discussions around design principles, standards, and experience guard rails to ensure a cohesive and purposeful end to end digital experience—and create the mechanisms to scale this understanding and adherence (I.e. training designers and operationalizing processes) out to the broader UX team.
A solid grasp of user-centered design (UCD), human computer interaction, planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
Part of a multi-disciplinary discovery squad, you will be working to uncover opportunities for product development, identifying, quantifying the value and validating potential solutions with customers
-
Director, Product Design and Development
3 weeks ago
Chicago, Illinois, United States Adtalem Global Education Full timeJob Description Opportunity at a Glance The Director of Product Design and Development uses his/her extensive experience in higher education, understanding of pedagogical concepts, and knowledge of regulatory requirements to provide day-to-day strategic leadership and execution of all product design and development activities for designated...
-
Access Director-Experience Full-Time Days
6 days ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob Description The Access Director, Experience reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Access Director, Experience leads operations within the...
-
Senior Experience Design Lead
6 days ago
Chicago, Illinois, United States McDonald's Corporation Full timeJob Description The McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and restaurant team members around the world. We are seeking an emerging design leader to join our Experience Design team on the Design...
-
Designer, Brand Design Systems
3 weeks ago
Chicago, Illinois, United States Dentsu Creative Full timeJob Description Dentsu Creative is seeking a Designer, Brand Design Systems to join our creative team, working on branding and integrated 360 campaign creative for a national home improvement client. You will work on a variety of campaign creative and digital work including TV, radio, OOH, paid social and print. Dentsu Creative is a global creative...
-
Chicago, Illinois, United States McDonald's Corporation Full timeJob Description At McDonald's, Digital Accessibility is a part of the Experience Design team, which is a key part of the Customer Experience team (MCX). We aim to create user-centered experiences that deliver a cohesive and enjoyable experience for customers and restaurant team members around the world. This is an individual contributor role where a...
-
Design Director
4 days ago
Chicago, United States Hearst Full timeJob Description Why iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...
-
Design Director
3 weeks ago
Chicago, United States iCrossing Full timeJob DescriptionWhy iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...
-
Design Project Manager
2 days ago
Chicago, United States Humble Design Full time**Design Project Manager - Humble Design Chicago** - The Team:_ We, the Chicago team and national Humble Design community, are connectors and doers on a mission to help end the revolving door of homelessness. We move with swift, bold action, driven by our humble mission. We believe in collaboration, community, compassion, and above all, serving our clients...
-
Senior Designer
3 weeks ago
Chicago, Illinois, United States Razorfish Health Full timeJob Description PLEASE NOTE: Candidates for this role must be able to work out of our Chicago, New York, or Philadelphia offices. We’re searching for a Senior Designer who has a fresh viewpoint and a knack for transforming concepts into cutting-edge visual solutions. You’ll design and execute innovative visual materials for integrated, cross-channel...
-
Design Coach
5 hours ago
Chicago, United States Speak By Design Full time**Overview**: You are driven to help your clients execute their change agenda. Today, you may be helping a newly promoted leader develop a communication strategy to support their vision for the future of her team. Tomorrow, you may design a communications plan to take an organization into new markets or develop new product offerings. Every day, you will work...
-
Project Designer
4 weeks ago
Chicago, United States Partners by Design Full timeWE ARE HIRING!!PBD is seeking a Project Designer to join our Corporate Interiors and Architecture team in Chicago. At Partners by Design, we look for people that have a strong desire to collaborate and work as a team. The Project Designer is involved from project start to completion and is able to contribute to all phases of the project. This team based...
-
Project Designer
3 weeks ago
Chicago, United States Partners by Design Full timeWE ARE HIRING!!PBD is seeking a Project Designer to join our Corporate Interiors and Architecture team in Chicago. At Partners by Design, we look for people that have a strong desire to collaborate and work as a team. The Project Designer is involved from project start to completion and is able to contribute to all phases of the project. This team based...
-
Senior Experience Designer
3 days ago
Chicago, United States frog Full timeJob DescriptionWhat will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user...
-
Senior Experience Designer
4 weeks ago
Chicago, Illinois, United States frog Full timeWhat will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a...
-
Senior Experience Designer
4 weeks ago
Chicago, United States frog Remote Work Freelance Full timeWhat will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a...
-
Senior Experience Designer
4 weeks ago
Chicago, Illinois, United States frog Full timefrog is hiring a Senior Experience Designer in Chicago, IL United States (April What will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation...
-
Research Director
2 days ago
Chicago, Illinois, United States National Louis University Full timeOverview: Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused...
-
Director of Business Development
5 hours ago
Chicago, United States Summit Design + Build, LLC Full time**Summit Design + Build **is actively seeking an experienced **Director of Business Development **to oversee and enhance our company’s business development activities across the Midwest and beyond. Based in our Chicago office, this pivotal role reports directly to the Vice President of Corporate and is crucial in shaping our strategic growth and enhancing...
-
Learning Experience Designer
5 days ago
Chicago, United States QBE Full timePrimary Details Time Type: Full time Worker Type: Employee The Opportunity This role is responsible for partnering with key stakeholders to define divisional learning and capability needs. You will be establishing effective solutions in addition to implementing global frameworks and initiatives that support embedding a high-performance culture. Primary...
-
Senior Project Director
1 week ago
Chicago, United States Pyr Design Full timeLead project execution, managing client relationships while directing talented project teams comprised of designers and technical professionals. Drive the success of multiple large-scale projects, ensuring seamless delivery and exceeding client expectations. EDUCATION Professional degree in Interior Design, Architecture or related discipline. Advanced...