Senior Experience Designer

3 weeks ago

Chicago, United States frog Full time
Job Description

What will you be doing?

Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a digital product. 

As a Senior Experience Designer, you are expected to represent depth in the craft of experience design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of cross-functional projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. 

In this specific role, you will join a bustling and collaborative team that leads the digital product discovery and design for a global Quick Service Restaurant – one that feeds 1% of the world’s population every single day. You will play a central role in the entire lifecycle of a digital product, from research through detailed design, partnering closely with Product Management and Engineering (who are as passionate about product as they are burgers and fries). Your product areas might be focused on things like mobile ordering, loyalty, kiosk, crew facing restaurant technology, or web, just to name a few. This is a hybrid position; three days per week you’ll link up with your team IRL at this global company’s headquarters in Chicago’s burgeoning West Loop.


Your fellow team members will rely on you to:

  • Embrace being a self-starter with high agency, diving deep into the entire product design lifecycle, from user research to detailed design
  • Partner with other designers, product managers, and technology leads to drive alignment around user needs, and rally around lovable and feasible customer-first solutions 
  • Be able to zoom out to define holistic digital product and convergent experience concepts, in collaboration with cross-functional teams (e.g., Marketing, Strategy, Operations, etc.)
  • Be curious and connect the “why” behind design decisions to the business’s goals 
  • Bring clarity to all through your design craft, especially when things feel ambiguous
  • Apply systems thinking into actionable user flows, wireframes, and high-fidelity designs
  • Thrive in a team that values open sharing of WIP and is committed to a culture of collective brainstorming
  • Support a successful knowledge transfer of designs to the development team, co-writing component specifications with adherence to accessibility standards


In this role, you will:

  • Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
  • Plan, conduct, and synthesize research, testing and prototyping with users and SMEs
  • Design wireframes, screens, and prototypes to illustrate product behavior along defined use cases
  • Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps
  • Together with cross-disciplinary teams, create digital product experiences that push the bar for the current and future customer and user experience
  • Help define new product/service value propositions and influence roadmaps
  • Craft compelling narratives that bridge user aspirations with business objectives
  • Design wireframes, screens, and prototypes to illustrate product behavior along defined use cases
  • Mentor and develop other designers 


We want you to have:

  • 8+ years of professional experience in experience/interaction design (although you might have had a different job title, like “UX Designer”), and a robust practical and theoretical grounding in experience design through your studies or through your previous experience
  • Ability to work onsite at company headquarters in Chicago three days per week
  • Familiarity with articulating and incorporating accessibility standards and guidelines into design documents and specifications 
  • A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research
  • Exemplary core design skills, demonstrated in your portfolio of recent work
  • A love of learning new things and growing your skills by diving in head-first to the task at hand
  • Excellent presentation skills, with a strong ability to clearly explain your work to others
  • Experience collaborating in cross-functional teams
  • A deep knowledge of and expertise using design and prototyping tools (such as Figma) and design language systems
  • Affinity for frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs
  • Experience working in an agile product delivery environment
  • Business level ability to conduct business in English
  • Penchant to nerd-out on design and emerging trends

  • Senior Experience Designer

    1 month ago

    Chicago, Illinois, United States frog Full time

    frog is hiring a Senior Experience Designer in Chicago, IL United States (April What will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation...

  • Senior Experience Designer

    2 weeks ago

    Chicago, Illinois, United States Grand Studio Full time

    Senior Designer // Experience Design (Contract)This role is for our contract pool. We qualify freelance designers and find the right projects for their skills.At Grand Studio, our teams collaborate to explore digital products and services in a consulting environment. At our studio, not only do our designers, both full-time and contract, contribute to the...

  • Senior Experience Designer

    1 month ago

    Chicago, Illinois, United States frog Full time

    What will you be doing?Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a...

  • Senior User Experience Designer

    1 month ago

    Chicago, Illinois, United States Fulcrum GT Full time

    About Fulcrum We operate at the intersection of technology and law, in an industry that demands agility and innovation. Our team is dedicated to developing advanced solutions for legal professionals.Our daily work involves tackling intricate challenges, providing reliable, efficient, and smart solutions for legal experts across the globe. Join us in...

  • Senior Designer

    4 days ago

    Chicago, Illinois, United States Landor & Fitch Full time

    Landor is looking for a Senior Designer to join our Chicago studio. Could this be you? We are Landor.World-leading brand specialists.Consulting. Design. Experience.Connecting business strategy to brand.Bringing every facet of brand to life.Creating brand-led experiences for talent & customers.United in our drive to make a positive difference.Proudly part of...

  • Senior Experience Design Lead

    4 days ago

    Chicago, United States McDonald's Full time

    McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why...

  • Senior Experience Design Lead

    4 days ago

    Chicago, United States McDonald's Full time

    McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why...

  • Senior Experience Design Lead

    5 days ago

    Chicago, United States McDonald's Full time

    McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why...

  • Senior Graphic Designer

    2 weeks ago

    Chicago, United States @properties Full time

    @properties Christie’s International Real Estate is looking for a talented Senior Graphic Designer to join the Corporate Design team. The Senior Graphic Designer will report to the Corporate Marketing Director and should have in-depth knowledge of graphic design, styles and layout techniques. Experience executing marketing projects from conception to...

  • Senior Designer

    3 days ago

    Chicago, United States KTGY Group, Inc. Full time

    Job DescriptionJob DescriptionKTGYFounded in 1991, KTGY is a Great Places to Work certified design firm focused on architecture, branding, interiors, and planning specializing in residential, retail, hospitality, and mixed-use environments. Our firm and our work are guided by a continuous focus on innovation, creativity, collaboration, and a deep...

  • Senior Presentation Designer

    4 weeks ago

    Chicago, United States smartdept. inc. Full time

    Job DescriptionJob Descriptionsmartdept. is searching for a Senior Presentation Designer for a med-tech client. The ideal candidate will come with 6+ years of experience. This is a full-time, fully remote, 6-month contract opportunity with the potential to extend or convert. Compensation for this position is expected to be $43/hr - $53/hr depending on...

  • Senior Research Designer

    6 days ago

    Chicago, Illinois, United States Grand Studio Full time

    At Grand Studio, our teams collaborate to explore digital products and services in a consulting environment. At our studio, not only do our designers, both full-time and contract, contribute to the success of client projects, everyone is invited to help build our culture and design practice with us. That means we look for people who care about their craft,...

  • Senior Brand Designer

    5 days ago

    Chicago, United States KTGY Group, Inc. Full time

    Job DescriptionJob DescriptionKTGYFounded in 1991, KTGY is a Great Places to Work certified design firm focused on architecture, branding, interiors, and planning specializing in residential, retail, hospitality, and mixed-use environments. Our firm and our work are guided by a continuous focus on innovation, creativity, collaboration, and a deep...

  • Senior Brand Designer

    4 weeks ago

    Chicago, United States KTGY Group, Inc. Full time

    Job DescriptionJob DescriptionKTGYFounded in 1991, KTGY is a Great Places to Work certified design firm focused on architecture, branding, interiors, and planning specializing in residential, retail, hospitality, and mixed-use environments. Our firm and our work are guided by a continuous focus on innovation, creativity, collaboration, and a deep...

  • Senior Graphic Designer

    3 days ago

    Chicago, United States Wow Bao Full time

    Job DescriptionJob DescriptionWOW BAO is hiring a SENIOR GRAPHIC DESIGNER for our team in Chicago! Join the fastest growing Asian fast-casual food brand in the country! More than 20 years old, Wow Bao is a Chicago-based omni-channel brand that operates in several store fronts, as well as in over 700 virtual kitchens across the country. Our retail/CPG...

  • Senior Designer

    4 days ago

    Chicago, Illinois, United States United Airlines Full time

    At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the...

  • Senior Product Designer

    1 month ago

    Chicago, United States EquipmentShare Full time

    EquipmentShare is Hiring a Senior Product Designer.EquipmentShare is searching for a skilled designer to plan, build and execute impeccable UX and UI design for our Rental mobile and web apps. Our Senior Product Designer will work with engineering teams that are specifically responsible for building the tools to facilitate Rentals with our customers.Primary...

  • Senior Designer

    4 days ago

    Chicago, Illinois, United States Floor & Decor Full time

    Base PayThis role has a minimum base pay from $17.75 per hour with higher starting pay available based on experience.Purpose:Floor & Decor Sr. Designer leads our design team and provide a seamless start to finish consultative design service that builds lasting relationships and brand loyalty with the customers we serve. At Floor & Decor Senior Designers are...

  • frog, Experience Designer Lead

    2 weeks ago

    Chicago, Illinois, United States Capgemini Full time

    Experience Design Lead Experience Designer Leads are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a...

  • Senior-Staff Piping Designer

    4 days ago

    Chicago, United States Cieng Full time

    C&I is a full-service engineering design firm providing engineering/design/project management and procurement services to various clients in oil & gas, food & beverage, and distilled spirits. We are currently seeking a Senior-Staff Piping Designer to help us achieve our company mission. The Plant Design team is responsible for preparing studies, sketches,...