Accessibility Lead Analyst, Experience Design

2 weeks ago

Chicago Illinois, United States McDonald's Corporation Full time
Job Description

At McDonald's, Digital Accessibility is a part of the Experience Design team, which is a key part of the Customer Experience team (MCX). We aim to create user-centered experiences that deliver a cohesive and enjoyable experience for customers and restaurant team members around the world.

This is an individual contributor role where a successful candidate focuses on embedding accessibility into complex design and business problems, cross-channel and across customer journeys.

A successful candidate:

Can identify barriers in the digital space from their deep knowledge of and strong skills with assistive technologies, human abilities, and accessibility principles;

Crafts and effectively communicate feedback from lenses that can be both detail-oriented and attuned to consistency across channel;

Capable of developing deep relationships to serve trusted advisor, product teams and designers, while supporting critical initiatives within the Agile process

This involves evaluating current practices and offering actionable guidance to respond to changes related to compliance and inclusivity to teams overseeing the web, design system, kiosk, and mobile global products. This role will support the Accessibility Manager for Global Products.

Core Responsibilities

Collaborate and Advise: Serve as a collaborative partner and expert advisor to Web and Design System teams on design principles, standards, and accessibility guardrails, ensuring a cohesive digital experience. Occasionally, they will partner with Kiosk and Mobile App teams.

Documentation and Reporting: Updating and maintaining accessibility presentations and self-service documentation to reflect current standards and practices for Product teams. Craft accessibility requirements in the Design System in partnership with design and tech.

Continuous Learning and Technology Interaction: Actively pursue ongoing education in emerging accessibility technologies and best practices. Stay informed about the latest advancements in platforms and accessibility tools. Requires a proactive approach to learning and the ability to apply new knowledge to enhance accessibility across the previously mentioned channels.

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