Supervisor Collections Resolution

3 weeks ago


Raleigh North Carolina, United States First Citizens Bank Full time
Overview:
This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.

Responsibilities:
Collections - Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.

Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.

Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.

Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.

Qualifications:
Bachelor's Degree and 1 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation OR High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss MitigationPreferred Area of Experience: SupervisorySkill(s): Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)



  • Raleigh, United States First Citizens Bancshares, Inc. Full time

    This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment o Collections, Supervisor, Administrative, Banking, Associate, Business


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position collects past due payments at an advanced level of skill and complexity on various consumer and business account types by phone, while upholding the Bank's high standards for the client experience. Probes clients with fact finding questions to ensure a complete understanding of reasons for delinquency, and works with the client to...


  • Raleigh, United States First Citizens Bancshares, Inc. Full time

    This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment o Collections Supervisor, Collections, Supervisor, Administrative, Banking, Associate


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position provides quality auditing services through analysis to the Credit Resolution function of the Bank. Evaluates work processes to ensure compliance with applicable procedures and regulations. Collaborates on the development of process enhancements in response to identified risks or auditing efforts. Provides best practices research,...


  • Raleigh, United States First Citizens Bank Full time

    Overview This position collects past due payments at an advanced level of skill and complexity on various consumer and business account types by phone, while upholding the Bank's high standards for the client experience. Probes clients with fact finding questions to ensure a complete understanding of reasons for delinquency, and works with the client to...


  • Raleigh, United States First Citizens Bank Full time

    Overview: This position collects past due payments at an advanced level of skill and complexity on various consumer and business account types by phone, while upholding the Bank's high standards for the client experience. Probes clients with fact finding questions to ensure a complete understanding of reasons for delinquency, and works with the client to...


  • Raleigh, United States First Citizens Bank Full time

    Overview: This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate...


  • Raleigh, United States Coastal Credit Union Full time

    As an Account Resolution Specialist I, you'll have the opportunity to use your persuasive personality to make an amiable impression on the members from whom you're attempting to collect early stage past due funds. You'll also have the opportunity to Specialist, Account, Accounting, Banking, Collections


  • Raleigh, United States First Citizens Bank. Full time

    OverviewThis position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment...


  • Raleigh, United States First Citizens Bank Full time

    Overview This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment...


  • Raleigh, United States Coastal Federal Credit Union Full time

    As an Account Resolution Specialist I, you'll have the opportunity to use your persuasive personality to make an amiable impression on the members from whom you're attempting to collect early stage past due funds. You'll also have the opportunity to Specialist, Account, Accounting, Banking, Collections


  • North Ridgeville, United States Riddell Full time

    MANUFACTURING THE FUTURE OF FOOTBALL Riddell is a premier designer and developer of football helmets, protective sports equipment, smart helmet technologies, apparel, and related accessories. A recognized leader in helmet technology and innovation, Riddell is the leading manufacturer of football helmets and shoulder pads, and a top provider of...


  • North Ridgeville, United States Riddell Full time

    MANUFACTURING THE FUTURE OF FOOTBALL Riddell is a premier designer and developer of football helmets, protective sports equipment, smart helmet technologies, apparel, and related accessories. A recognized leader in helmet technology and innovation, Riddell is the leading manufacturer of football helmets and shoulder pads, and a top provider of...


  • Greensboro, North Carolina, United States Centric Brands Full time

    About Us:   Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are...


  • Raleigh, United States First Citizens Bank Full time

    Overview: This position provides quality auditing services through analysis to the Credit Resolution function of the Bank. Evaluates work processes to ensure compliance with applicable procedures and regulations. Collaborates on the development of process enhancements in response to identified risks or auditing efforts. Provides best practices research,...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: As a Supervisor, Enterprise Operations, you will be a member of the bank’s Loan Operations organization.This position leads daily activities of the associate team for Central Reconcilements – Bank Operations Settlement GLs/DDAs. Leads and coaches a team of associates who reconcile assigned accounts on behalf of Central Bank Operations serving...


  • Raleigh, United States SYNTEGON Full time

    Job DescriptionJob DescriptionCompany DescriptionWe are ready to try something new. Are you?  Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute...


  • North Carolina, United States Siler City Center - Siler City, NC Remote Work Freelance Full time

    Siler City Center is hiring Full Time Registered Nurse Supervisor To join our team! 7pm -7am Monday - Friday! Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse,...