Credit Resolution Group Quality Analyst

3 weeks ago

Raleigh, United States First Citizens Bank Full time

Overview:

This position provides quality auditing services through analysis to the Credit Resolution function of the Bank. Evaluates work processes to ensure compliance with applicable procedures and regulations. Collaborates on the development of process enhancements in response to identified risks or auditing efforts. Provides best practices research, reports, and quality audit scoring to support the continuous improvement of function abilities.

Responsibilities:
  • Analysis - Conducts audits of credit resolution activities by analyzing daily work. Analyzes for compliance to process flows, applicable regulations, and department policies. Designs audit procedures, techniques, and sample approach or sizes that support accurate assessments. Effectively communicates findings to the appropriate parties.
  • Reporting - Produces reports based the independent assessment of procedures, workflows, and internal controls. Conveys audit findings, deficiencies, and areas of improvement. Defines and documents scorecards for each functional area to supply objective ways of measuring metrics.
  • Identifying Risk - Identifies risk through the analysis of the internal control system. Collaborates with management on process enhancements to mitigate identified risks. Defines and implements standards for testing parameters focused on high-risk tasks.
  • Business Support - Supports all quality audit and related initiatives by contributing to department projects. Builds and maintains strong relationships with management, associates, and wider business units to assist in the achievement of wider organizational goals.
Qualifications:
  • Bachelor's Degree and 4 years of experience in Financial Industry, Audit, or Quality Control and Audit OR High School Diploma or GED and 8 years of experience in Financial Industry, Audit, or Quality Control and Audit
  • Preferred Area of Experience: Collections, Default, Loss Mitigation, Foreclosure, Bankruptcy, Supervisory, Quality, or Audit
  • Skill(s): Knowledge of applicable regulations (i.e. FDCPA, TILA, RESPA, Uniform Retail Credit Classification and Account Management Policy, ECOA, FCRA etc.), Knowledge of CACS, SAGENT, ALS, FDR

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