Supervisor Enterprise Operations

2 weeks ago

Raleigh North Carolina, United States First Citizens Bank Full time
Overview:
As a Supervisor, Enterprise Operations, you will be a member of the bank’s Loan Operations organization.This position leads daily activities of the associate team for Central Reconcilements – Bank Operations Settlement GLs/DDAs. Leads and coaches a team of associates who reconcile assigned accounts on behalf of Central Bank Operations serving the following departments: Card Ops, Cash & ATM Services, Deposit Ops, Digital Banking, Loan Ops, Merchant Ops, SBA, Risk Management Fraud. Leads daily business operations to ensure efficiency, accuracy, timeliness, and quality of work. Analyzes general ledger data and systems data to perform daily reconciliations, communicate analysis output to drive action/direct multiple departments to resolve outstanding items. Provides guidance to team on outstanding matters, coordinates the delegation of tasks and assists with escalations. Monitors regulatory, legal, and Bank policy compliance within operational processes or systems. Works closely with the team, internal partners, and management to resolve issues and provide high levels of service. Reviews reports and daily processes to mitigate potential risks. Assists with audits, business initiatives, and other activities that impact the operations of assigned area.

 

This is a hybrid position based in Raleigh, NC. Candidates must live within a commutable distance of the Raleigh office location.

Responsibilities:
Reconcilements – Completes assigned Settlement Ledger/DDA reconciliations, aids in the resolution of exceptions, discrepancies, and variances encountered in different applications for assigned accounts. Assesses work of assigned associates for timeliness, process improvements, and efficiencies. Ensures the quality and timeliness of department processing.

Supervisory Functions/Business Support - Assists with timely reporting for all GL Reconciliation data to ensure Central Accounting and Business Unit responses are received by deadline. Develops weekly schedules to ensure proper employee coverage and quality of work. Participates in bi-weekly team meetings to engage associates to compile aging, quantity, other related issues, escalating appropriately when necessary. Partners with Management in reviewing/approving reconciliations for the Global Reconciliations Log. Manages the performance of assigned staff, which may include mentorship, training, and staff evaluations.

Compliance - Ensures adherence throughout team activities to all applicable regulations, requirements, and policies. Reviews processes, documentation, and internal controls to monitor compliance and ultimately reduce risk for the Bank. Assist with external reviews and audits.

Business Support - Provides support to internal department transaction handlers on aged/unresolved issues specific to department. May assist with mergers and acquisitions, or other duties that facilitate efficient, accurate, and compliant operations.

Qualifications:
Bachelor's Degree and 2 years of experience in Operations, including team leadership experience

OR High School Diploma or GED and 6 years of experience in Operations, including team leadership experience

 

Preferred Areas of Experience:
• 2+ years experience working with general ledger account reconciliations and preparation of journal entries
• Proven analytical skills including identifying discrepancies, taking initiative to determine root causes, and recommending resolutions.
• Strong prioritization and time management skills while maintaining focus on quality and accuracy
• Ability to work independently and proactively
• Bank Operations and/or supervisory experience
• Bachelors Degree in Accounting or Finance
• 2 years leadership experience
• Intermediate knowledge of MS Office, specifically Excel
• Familiarity with banking systems/reporting

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