Scheduling Specialist

Found in: Resume Library US A2 - 1 week ago


Philadelphia Pennsylvania, United States Evolution Americas Full time
Job Description

We are currently looking for a Scheduling Specialist to join our team, who will ensure a suitable schedule and rotation for employees. 

Duties & Responsibilities:

Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions

Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place

Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours

Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.

Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.

Attendance on meetings organized by direct manager or other departments

Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow

Responsible for specific projects and tasks

Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)

Inform employees about changes in their schedule via phone/emails

Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications

Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work

Payroll - reporting hours from NEVOS to payroll department

Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance

Training of new employees or other managers to cover scheduling duties while out office

Manage planning and forecasting of the staffing levels (leavers and potential drop outs)


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