Staff Product Manager

3 weeks ago


Atlanta Georgia, United States ServiceNow Full time
Job Description

Team Description: 

The Strategic Product Operations team is the central team for Product Management Operations at ServiceNow.  We set the foundation for product management excellence across the organization by taking on work that enables Product Managers to be more effective, efficient, and empowered.  The work you will get to do on this team spans five pillars:  

Culture: Represent and advocate for PM experience and culture. 

Tools & Process: Manage PM tech stack and document best practices. 

Training Content Oversight: Ensure onboarding and enablement materials are relevant and aligned to ServiceNow’s ways of working. 

Cross-Org Product Alignment: Represent product management on any programs regarding ways product engages with other parts of the company. 

Data Efficiencies: Assist in triaging data across the company for product managers. 

What you get to do in this role:   

Define standard processes and operating procedures for the broader product management organization that spans over 700 product managers. 

Identify areas for process improvement within the product development lifecycle and implement solutions to streamline operations and increase efficiency. 

Define and execute the roadmap for PM Tooling, ensuring it meets the needs of our customers. 

Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions. 

Work across all adjacent teams within the company to assure alignment across operating rhythms and product management processes. 

Foster a culture of innovation, collaboration, and customer-centricity.  



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