Customer Care Representative

Found in: Talent US C2 - 2 weeks ago

Addison, United States Southern Glazer's Wine & Spirits Full time
$18/hr for the first 6 months, + $1/hr for the second 6 months, + $0.50 for every subsequent six months

8:30am-5:30pm Monday - Friday
hybrid work environment - Monday/Tuesday in-office, Wednesday-Friday home-office (remote).

**first 30 days in-office for training.

Job Responsibilities:
  • Navigate customers through the process of submitting an order through the self-service portal.
  • Answer inquiries regarding customers' accounts.
  • Keypunch supplier and sample withdrawals.
  • Electronic imaging.
  • Research shortage and miss-shipped claims.
  • Process/enter orders and pick-ups.
  • Handle calls from customer service queue.
  • Process winery direct orders.
  • Scan and index customer credit files into the imaging system.
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files.
  • Handle all salespersons changes at the beginning of each month.
  • Research returned mail with an incorrect address and make the necessary corrections.
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R.
  • Perform the job in accordance with company and departmental policies and procedures.
  • Perform other related duties as assigned.

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer’s offers a competitive compensation package with an hourly pay rate of $18 hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

About Southern Glazer's Wine & Spirits:

Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.

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