Analyst, User Services
Found in: Resume Library US A2 - 1 week ago
About MPOWERHealth:
For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.
Benefits:
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401k with Company match
Vacation, sick time & Company paid holidays
Company wellbeing program with health insurance incentives
The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.
Responsibilities:
Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
Create and manage user accounts and access
Perform Office 365 and network administration
Assist in IT Asset Management to ensure accurate inventory records
Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
Create knowledge base articles, checklists, procedures, and end-user training
Qualifications:
Office 365 Administration
Microsoft Office Experience
Active Directory Experience
Exchange Server/ Exchange Online Experience
Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
Mobile Device Management Experience
AV Equipment/Video Conferencing Solutions Experience
Experience with Windows OS, MAC OS, iOS, Android
Bachelor’s degree or equivalent combination of education and experience
Minimum 1-year experience in a similar role
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
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