Overnight Front Office Manager

3 weeks ago

Irving Texas, United States Omni Hotels & Resorts Full time
Location:
Las Colinas Hotel

 

 

  Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

 

  Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description:
The Overnight Front Office Manager's responsibility is to oversee and coordinate all night time hotel and night audit functions, and ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations.

 

Responsibilities:
Prepare a timely and accurate Daily Report (Daily Business Summary DBA)

Expeditious and diplomatic resolution of guest problems

Fully knowledgeable in all emergency procedures

Accurate preparation of VIP, complimentary, house use rooms, and out of order lists

Ensure proper registration of guests and credit procedures are followed

Distribution of all nightly reports

Next day arrival setup (Next day specials, billing, etc.)

Ensure Comp Room Report is checked and completed prior to 11pm

Obtain nightly city-wide occupancy and average rate figures

Maintain current back up reports

Handle express check-outs ensuring their completion

Training and supervising of Night Auditors and 3rd shift front office staff

Preparing weekly night audit schedule

Ensuring adherence to all systems and control procedures

Documenting errors made by cash handling associates

Assist in and ensure completion of night audit checklist and responsibilities

Balancing of daily postings and revenue

Provide clear and consistent communication with all overnight staff

Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived

Ensure manager walks are completed and communicated to staff

Qualifications:
Must have at least 2 years of supervisory experience and front desk hotel experience

Must be able to work in a fast paced environment and resolve issues on the spot

Must have excellent interpersonal and communication skills

Must be available for scheduling based on business demands to include weekends and holidays

Must have a valid Texas Driver’s License and excellent driving record

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .    

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