Overnight Front Office Manager

3 weeks ago


Irving, United States Omni Hotels Full time

Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

The Overnight Front Office Manager's responsibility is to oversee and coordinate all night time hotel and night audit functions, and ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations.

Responsibilities

* Prepare a timely and accurate Daily Report (Daily Business Summary DBA)
* Expeditious and diplomatic resolution of guest problems
* Fully knowledgeable in all emergency procedures
* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
* Ensure proper registration of guests and credit procedures are followed
* Distribution of all nightly reports
* Next day arrival setup (Next day specials, billing, etc.)
* Ensure Comp Room Report is checked and completed prior to 11pm
* Obtain nightly city-wide occupancy and average rate figures
* Maintain current back up reports
* Handle express check-outs ensuring their completion
* Training and supervising of Night Auditors and 3rd shift front office staff
* Preparing weekly night audit schedule
* Ensuring adherence to all systems and control procedures
* Documenting errors made by cash handling associates
* Assist in and ensure completion of night audit checklist and responsibilities
* Balancing of daily postings and revenue
* Provide clear and consistent communication with all overnight staff
* Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived
* Ensure manager walks are completed and communicated to staff

Qualifications

* Must have at least 2 years of supervisory experience and front desk hotel experience
* Must be able to work in a fast paced environment and resolve issues on the spot
* Must have excellent interpersonal and communication skills
* Must be available for scheduling based on business demands to include weekends and holidays
* Must have a valid Texas Driver's License and excellent driving record

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.



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