Guest Services Desk Clerk Evenings and Weekends

Found in: Resume Library US A2 - 1 week ago

Salem Wisconsin, United States Festival Foods Full time
Job Summary:
Job Title:                Guest Services Clerk

FLSA Status:          Hourly

Reports To:           Guest Services Manager

 

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

 

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly

Responds to guest inquiries regarding offers, promotions, and events

Adopts the guidelines established by Festival to resolve the complaints from guest

Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers

Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met

Records details of comments, inquiries, complaints, and actions taken

Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity

Performs guest verifications, processing orders, applications, forms, and requests

Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales

Directs unresolved issues and requests to the appropriate designated resource

Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service

Performs other duties as assigned

Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days

Ability to process information/merchandise through register system

Ability to communicate with associates and guests

Ability to read, count, and write accurately

Ability to operate all equipment necessary to perform the job

Knowledge of wide range of goods and services of Festival

Ability to deal with multiple projects simultaneously

Strong communication, interpersonal, and guest service skills

Should have sound practical judgment of priorities

Interest in helping and working with guests

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment

Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends, and holidays, as needed

 

 

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

 

 

Company Overview:
Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

  • Guest Services Desk Clerk

    Found in: Resume Library US A2 - 1 week ago

    Schofield, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                Guest Services Clerk FLSA Status:          Hourly Reports To:           Guest Services Manager   Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....

  • Guest Services Desk Clerk

    Found in: Resume Library US A2 - 1 week ago

    Eau Claire, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                Part Time Guest Services Clerk FLSA Status:          Hourly Reports To:           Guest Services Manager   Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....

  • Guest Services Desk Clerk

    Found in: Resume Library US A2 - 1 week ago

    De Pere, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                Guest Services Clerk FLSA Status:          Hourly Reports To:           Guest Services Manager   Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....

  • Guest Services Clerk

    Found in: Resume Library US A2 - 2 weeks ago

    Onalaska, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                Guest Services Clerk FLSA Status:          Hourly Reports To:           Guest Services Manager   Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....

  • Evening Guest Service Representative

    Found in: Resume Library US A2 - 2 weeks ago

    Eau Claire, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:           Guest Service Representative (GSR) FLSA Status:     Hourly Reports To:      Guest Services Manager   Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...

  • Front Desk Associate

    1 week ago

    Salem, United States sulekha.co.uk Full time

    Front Desk Associate Jobs in USA & Canada **Front Desk Associate Jobs Near Me** **Front** **Desk** & Guest Care Role Responsibilities: As a **Front** **Desk** Clerk or Guest Services Clerk you ... Benefits (Full Time **...**Job Summary The **Front** **Desk** Agent is responsible for checking guests in and out of the hotel quickly ... Medical, dental, life,...

  • Front Desk Agent

    6 days ago

    Salem, United States The Cove Full time

    **Job Summary** **Position Title**:Front Desk Agent **Location**: The Cove Hotel, 40 Bridge St, Salem, MA **Schedule**: Full-Time **Position Type**: Non-Management Join our team at The Cove Hotel and become an integral part of delivering exceptional guest experiences. As a Front Desk Agent, you will be responsible for providing outstanding customer...

  • Full Time Guest Service Representative

    Found in: Resume Library US A2 - 1 week ago

    Racine, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:           Guest Service Representative (GSR) FLSA Status:     Hourly Reports To:      Guest Services Manager   Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...

  • Guest Services Assistant Department Manager

    Found in: Resume Library US A2 - 1 week ago

    Janesville, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                                Guest Services Assistant Department Manager FLSA Status:                          Hourly Reports To:                           Guest Services Manager   Provides assistance to the Guest Services Manager by working closely with all...

  • Guest Services

    1 week ago

    Salem, United States BEST Crowd Management Full time

    Job Title: Oregon State University- Guest Services Company: BEST Crowd Management Location: Oregon State University Pay: $14.20 - $16.20 / hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing...

  • Full Time Guest Service Representative

    Found in: Resume Library US A2 - 2 weeks ago

    Hales Corners, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:           Guest Service Representative (GSR) FLSA Status:     Hourly Reports To:      Guest Services Manager   Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...

  • Guest Services Assistant Department Manager

    Found in: Resume Library US A2 - 1 week ago

    New London, Wisconsin, United States Festival Foods Full time

    Job Summary: Job Title:                                Guest Services Assistant Department Manager FLSA Status:                          Hourly Reports To:                           Guest Services Manager   Provides assistance to the Guest Services Manager by working closely with all...

  • Guest Services Representative

    1 week ago

    Wisconsin Dells, United States LaTour Hotels & Resorts, Inc. Full time

    The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and t Guest Service, Representative, Guest, Retail

  • Service Desk Engineer IT

    Found in: Resume Library US A2 - 1 week ago

    Manitowoc, Wisconsin, United States Forefront Dermatology Full time

    Overview: We are seeking a motivate Service Desk Engineer focused on pushing the boundaries for providing and transforming our helpdesk to a world class service desk. The Service Desk Engineer is specialized in providing technical assistance for software systems, including but not limited to Windows OS, iOS for iPads, Microsoft 365, RingCentral, and other...

  • Front Desk Rep

    1 week ago

    Salem, United States Red Roof Full time

    ** Front Desk Rep - Full Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT003037 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Hotel Front Desk Attendant

    21 hours ago

    Salem, United States The Hotel Salem Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Daytime Guest Service Clerk PT

    Found in: Resume Library US A2 - 1 week ago

    Winston-Salem, North Carolina, United States Lowes Foods Full time

    Overview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....

  • Service Desk Analyst

    Found in: Talent US 2 C2 - 1 week ago

    Salem, United States State of Oregon Full time

    Job Description: Oregon State Treasury is recruiting for the position of ​Service Desk Analyst​.   This position is responsible for handling and responding to IT related incidents and requests that come to the IT service desk; installs software and manages workstation hardware, security, patching, and upgrades; ensures the management of active...

  • HOTEL Front Desk Rep

    1 week ago

    Salem, United States Red Roof Full time

    ** HOTEL Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02684 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and...

  • IT Service Desk Specialist

    1 week ago

    Salem, United States CareerBuilder Full time

    Title: IT Service Desk Specialist Location: Portland, Oregon Duration: 11 months Term (Contract) Roles & Responsibilities The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT...