Guest Services Clerk

Found in: Resume Library US A2 - 2 weeks ago

Onalaska Wisconsin, United States Festival Foods Full time
Job Summary:
Job Title:                Guest Services Clerk

FLSA Status:          Hourly

Reports To:           Guest Services Manager

 

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

 

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly

Responds to guest inquiries regarding offers, promotions, and events

Adopts the guidelines established by Festival to resolve the complaints from guest

Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers

Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met

Records details of comments, inquiries, complaints, and actions taken

Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity

Performs guest verifications, processing orders, applications, forms, and requests

Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales

Directs unresolved issues and requests to the appropriate designated resource

Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service

Performs other duties as assigned

Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days

Ability to process information/merchandise through register system

Ability to communicate with associates and guests

Ability to read, count, and write accurately

Ability to operate all equipment necessary to perform the job

Knowledge of wide range of goods and services of Festival

Ability to deal with multiple projects simultaneously

Strong communication, interpersonal, and guest service skills

Should have sound practical judgment of priorities

Interest in helping and working with guests

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment

Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends, and holidays, as needed

 

 

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

 

#FFMED

 

Company Overview:
Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

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