Guest Services Desk Clerk
Found in: Resume Library US A2 - 1 week ago
Job Title: Guest Services Clerk
FLSA Status: Hourly
Reports To: Guest Services Manager
Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
Responds to guest inquiries regarding offers, promotions, and events
Adopts the guidelines established by Festival to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
Records details of comments, inquiries, complaints, and actions taken
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Performs guest verifications, processing orders, applications, forms, and requests
Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
Directs unresolved issues and requests to the appropriate designated resource
Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
Performs other duties as assigned
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Knowledge of wide range of goods and services of Festival
Ability to deal with multiple projects simultaneously
Strong communication, interpersonal, and guest service skills
Should have sound practical judgment of priorities
Interest in helping and working with guests
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends, and holidays, as needed
WORK SCHEDULE
The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.
#FFLOW
Company Overview:
Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
-
Guest Services Desk Clerk
Found in: Resume Library US A2 - 1 week ago
Schofield, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....
-
Guest Services Desk Clerk
Found in: Resume Library US A2 - 1 week ago
Eau Claire, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Part Time Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....
-
Produce Clerk
Found in: Lensa US P 2 C2 - 2 weeks ago
De Pere, United States Festival Foods Grocery Store Full time1) Provides customer service to guests. Assist guests with finding items they are looking for on or off the sales floor. Takes orders and other special requests. Answers the telephone and assists callers using proper phone etiquette. Addresses guest Produce Clerk, Clerk, Produce, Grocery
-
Guest Services Desk Clerk Evenings and Weekends
Found in: Resume Library US A2 - 1 week ago
Salem, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....
-
Guest Services Clerk
Found in: Resume Library US A2 - 2 weeks ago
Onalaska, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques....
-
Guest Services Representative
1 week ago
De Pere, United States St. Norbert College Full timeSt. Norbert College, a nationally-ranked, private, Catholic, liberal arts college has an opening for a part-time Guest Services Representative at the Kress Inn, its all suite luxury hotel. This position is responsible for checking guests in and out; assisting with reservations; and professionally meeting customer needs. Additional responsibilities include...
-
Library Service Clerk
6 days ago
De Pere, United States Brown County, WI Full time**Job Summary**: **ALL applicants MUST submit BOTH a resume AND a cover letter to be considered.** Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with...
-
Full Time Guest Service Representative
Found in: Resume Library US A2 - 1 week ago
Racine, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Service Representative (GSR) FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...
-
Evening Guest Service Representative
Found in: Resume Library US A2 - 2 weeks ago
Eau Claire, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Service Representative (GSR) FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...
-
Guest Services Representative
1 week ago
Wisconsin Dells, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and t Guest Service, Representative, Guest, Retail
-
Service Desk Engineer IT
Found in: Resume Library US A2 - 1 week ago
Manitowoc, Wisconsin, United States Forefront Dermatology Full timeOverview: We are seeking a motivate Service Desk Engineer focused on pushing the boundaries for providing and transforming our helpdesk to a world class service desk. The Service Desk Engineer is specialized in providing technical assistance for software systems, including but not limited to Windows OS, iOS for iPads, Microsoft 365, RingCentral, and other...
-
Cashier
Found in: Resume Library US A2 - 1 week ago
De Pere, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Cashier FLSA Status: Hourly Reports To: Guest Services Manager A Cashier is responsible for maintaining outstanding guest service through efficient and courteous cashiering by processing sales quickly, reacting to guest needs and safeguarding company assets. Job Description: ESSENTIAL...
-
Guest Services Assistant Department Manager
Found in: Resume Library US A2 - 1 week ago
Janesville, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Services Assistant Department Manager FLSA Status: Hourly Reports To: Guest Services Manager Provides assistance to the Guest Services Manager by working closely with all...
-
Full Time Guest Service Representative
Found in: Resume Library US A2 - 2 weeks ago
Hales Corners, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Service Representative (GSR) FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping...
-
Guest Services Assistant Department Manager
Found in: Resume Library US A2 - 1 week ago
New London, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Guest Services Assistant Department Manager FLSA Status: Hourly Reports To: Guest Services Manager Provides assistance to the Guest Services Manager by working closely with all...
-
SERVICE CLERK
Found in: Careerbuilder One Red US C2 - 1 day ago
Arden, DE 19810, USA, United States Ingles Markets, Incorporated Full timeLocation: Arden - Store 137: 352 Airport Road Arden NC 28704RequirementsIdeal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus.A Day in the LifeAs...
-
Graphic Design Intern
Found in: Resume Library US A2 - 4 days ago
De Pere, Wisconsin, United States Festival Foods Full timeJob Summary: Job Title: Graphic Design Intern FLSA Status: Hourly Reports To: Graphic Design Manager The Graphic Design...
-
Taco Bell
2 weeks ago
De Pere, United States Seasoned Full timeTaco Bell De Pere is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell De Pere in order to achieve customer satisfaction, quality service,...
-
Taco Bell
1 week ago
De Pere, United States Taco Bell Full timeTaco Bell De Pere is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell De Pere in order to achieve customer satisfaction, quality service,...
-
Restaurant Supervisor
1 week ago
De Pere, United States Taco Bell- De Pere Full timeTaco Bell De Pere is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell De Pere in order to achieve customer satisfaction, quality service,...
