Administrative Assistant
3 weeks ago
This year marks our 20-year anniversary, and we are excited to build our Front Desk Team. As an Administrative Assistant, you will be working closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We are looking for a passionate, client service focused, positive, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome. This position will report to the Practice Administration Lead.
Cornerstones
Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves.
We care from the core
We sweat the small stuff
We are teachers & scholars
We take ownership
We huddle
Key Responsibilities
Must take ownership of first impression; including greeting guests, providing site tours, answering phone calls and email requests.
Become an ambassador of the Performance Optimal Health Brand, well versed in our history, services, brand standards, programs, and pricing.
Responsible for general administrative work including data entry, print/fax/scan, and scheduling appointments.
Obtain client signatures in compliance with HIPAA and regulations, collecting co-payments, and updating health records within the EMR (Electronic Medical Record) System
Maintain a clean, organized, and welcoming workspace with a strong attention to detail
Work closely with all team members to ensure a high-quality client experience and efficient operations.
Addressing any client questions or concerns in a timely manner and escalating them as needed.
Ability to work cross functionally among departments and teams.
Performing related duties as required
Requirements
Exceptional customer service skills
Ambitious, a strong work ethic and open to new ideas
An active listener with excellent administrative background with managing clients
Can learn quickly and be a self-starter
Able to handle several situations at once with poise and confidence
Strong verbal and written communication skills
Ability to work potential weekends
Flexibility with working hours
Bonus Qualifications
Mindbody Online & EMR (Electronic Medical Record) System experience
Calendar management and scheduling
Benefits
Benefits at a full-time status:
Competitive Rate of Pay
Medical/Dental/Vision
401K+ Match
Growth potential within the organization.
Access to facilities at all locations.
Internal and external discounts.
Fun atmosphere
Continuing education stipend
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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