Senior Manager, Technical Product Operations

2 weeks ago


New York County New York, United States Publicis Media Full time
Job Description

The Senior Manager, Product Operations is essential to ensuring Publicis Media products and services are delivered (e.g., against scope, cost, time, quality) and maintained through program management methodology and business operations. Be the point person tasked with ensuring the latest best practices and tools are in place and available for product developers so that the product team can build a product, not the tools.

The Senior Manager will be the Scrum Master for development teams assigned to large-scale and long duration projects to deliver business solutions to the company. Includes oversight of full project lifecycle from inception to implementation with the ability to manage multiple project tracks and teams using Agile methodologies and practices. The Senior Manager understands and the purpose, the objectives and the solutions for product development efforts.

The Senior Manager will participate in the estimation, risk and resolution, status reporting process, and ensure that the team meets their commitments and guides delivery. The Senior Manager ensures quality of products and service comply with the agency or client’s needs. 

Core Responsibilities:

Plan, Manage large-scale concurrent projects using the Agile framework

Schedule Agile ceremonies on a bi-weekly basis aligned with the sprint schedule

Ensure there is a application of program management methodologies and standards, including risk mitigation

Guide Operational Excellence process and make sure main success metrics and trend reports are available to our Product and Engineering teams for each sprint

Develop and enduring business relationships with senior and mid-level executives

Work in a collaborative environment and to ensure successful project deployment

Understand main business and technology drivers

Write user stories and tickets with all required details so that its estimable for prioritization and implementation

Review and management of user stories and tickets throughout the sprint cycle

Track main analytics metrics and provide insights and feedback for the Product team to influence the roadmap/prioritization of potential product changes on a quarterly basis

Experience managing execution teams through influence where direct reporting lines do not exist

Work with the Product Owner and sponsor to identify and assure delivery against main business objectives, priorities, expectation setting.

Preform other duties as assigned or requested



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