Customer Care Specialist

3 weeks ago


Horsham Pennsylvania, United States Firstrust Bank Full time
Objective:

 

The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future customers by providing prudent financial solutions and a commitment to exceptional service; to ensure resolution is achieved during the initial contact whenever possible; to possess expansive knowledge of products and services; to ultimately exceed customer expectations.

 

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

Minority/Female/Disabled/Veteran

Responsibilities/Duties:
Actively monitor and answer phone calls, emails, and chats related to customer needs and servicing.

Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls.

Under the guidance of Customer Care leadership, learn and maintain a working knowledge of Firstrust banking products and services as they relate to our customers.

Maintain the security and integrity of all customer data and personal information. This includes, but is not limited to, authenticating customers and their requests, verifying and updating customer information, and monitoring account activity to unusual activity.

Work closely with multiple departments within Firstrust Bank to resolve customer questions and challenges in an efficient and satisfactory manner.

Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Refers customers to appropriate person to establish business relationships.

Other duties as assigned.

Essential Functions:
While performing the essential functions of this position, the employee is regularly required to conduct verbal and written communication via phone, email, and chat. The employee is required to type using a computer, tablet, smart phone, or other devices. The employee may be subject to repetitive motion of wrists, hands, and fingers.

Knowledge - Skills & Abilities:
1 year of customer service experience. Required Banking or Contact Center environment.

Excellent organizational and time management skills.

Ability to follow procedures and handle multiple priorities independently.

Ability to analyze data to solve problems.

Communicates clearly and professionally. Strong interpersonal skills are required.

Demonstrates friendly, positive attitude.

Self-start with ability to multi-task with a high degree of versatility and flexibility.

 

WORK SCHEDULE:

Monday through Friday, 9:15am to 6:00pm

1 (one) Saturday per month, 9:00am to 1:00pm

 



  • Horsham, United States Firstrust Bank Full time

    Objective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...


  • Horsham, United States Firstrust Bank Full time

    Objective: The Customer Care Specialist is a part of Firstrust Banks frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...


  • Horsham, United States Firstrust Bank Full time

    Objective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...


  • Horsham, United States PSI Personnel, LLC Full time

    Job DescriptionJob Description Expanding Horsham, PA company is seeking a Customer Service Specialist to join their team! You will be responsible for helping customers by providing product and service information and resolving account & service issues. Responsibilities: Handle customer inquiries and service requests Provide information about the products...


  • Horsham, United States PSI Personnel, LLC Full time

    Job DescriptionJob DescriptionExpanding Horsham, PA company is seeking a Customer Service Specialist to join their team! You will be responsible for helping customers by providing product and service information and resolving account & service issues.Responsibilities:Handle customer inquiries and service requestsProvide information about the products and...


  • Horsham, Pennsylvania, United States Firstrust Bank Full time

    Objective:   Assist in ensuring that proper policies and procedures are applied consistently throughout the flow of transaction. Perform contract audit, funding, and post-funding processing. Apex Commercial Capital is an Equal Opportunity Employer.  Minority/Female/Disabled/Veteran Responsibilities/Duties: Review documentation and accounts for...

  • it specialist

    2 weeks ago


    Horsham, Pennsylvania, United States Department Of The Air Force Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a IT SPECIALIST (NETWORK), Position Description Number D2181P01 and is part of the Pennsylvania National Guard, National Guard.1 or more Position(s) may be hired against this Announcement.Duties As an IT SPECIALIST (NETWORK), GS , you will administer the...


  • Horsham, United States Kelly Services, Inc. Full time

    #x 9; Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings Support Specialist, Patient, Support, Specialist, Caregiver, Customer Experience, Healthcare, Staffing

  • supv it specialist

    2 weeks ago


    Horsham, Pennsylvania, United States Department Of The Air Force Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a SUPV IT SPECIALIST (NETWORK), Position Description Number D2174P01 and is part of the Pennsylvania National Guard, National Guard.1 or more Position(s) may be hired against this Announcement.Duties As a SUPV IT SPECIALIST (NETWORK), GS , you will plan...


  • Horsham, United States Help at Home Full time

    Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in...


  • Horsham, United States Help At Home Full time

    Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States Kelly Full time

    Kelly Services is actively seeking a Complaint Specialist - Medical Device for a long term (1+ year) hybrid engagement with one of our global clients located in Horsham, PA. Pay rate: Open + Benefits & PTOHybrid roleResponsibilities: Perform end-to-end complaint handling activities, including but not limited to Intake, triaging, recovery of field samples for...


  • Horsham, United States Kelly Full time

    Kelly Services is actively seeking a Complaint Specialist - Medical Device for a long term (1+ year) hybrid engagement with one of our global clients located in Horsham, PA. Pay rate: Open + Benefits & PTOHybrid roleResponsibilities: Perform end-to-end complaint handling activities, including but not limited to Intake, triaging, recovery of field samples for...


  • Point Pleasant, Pennsylvania, United States Pediatric Specialty Care Full time

    Salary: $24.64/ hr – $36.96 / hour Overview:   The Clinical Scheduling Specialist generates, manages and updates master schedules for the nursing department while making adjustments as needed according to budgetary constraints, census fluctuations, attendance tracking, benefit accrual entries, and leaves of absence. We are seeking someone who is...


  • King of Prussia, Pennsylvania, United States Inter IKEA Group Full time

    Job Description You see things a little differently. So do we. We work hard to make sure everyone’s voice is heard and that everyone can make a difference. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. About the job... IKEA has centralized operations for import/export purposes in...


  • Horsham, United States West Sussex County Council Full time

    About The Job Salary:  £27,334 to £29,777 per annum  Working Pattern:  Full time, 37 hours per week  Contract Length:  Permanent  Location:  County Hall North, Horsham ✅Do you have experience within the Social Work sector? ✅Are you passionate about providing quality care to the community? ✅Do you want to #BeTheDifference? We are...


  • Horsham, United States Pan Asia Resources Full time

    Desktop Support Specialist Location: Horsham, PA / Danvers, MA Duration: 12 Months JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs...

  • Product Specialist

    2 weeks ago


    Horsham, United States Chapman Auto Group Full time

    Description The Sales Consultants is directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards. Responsibilities/Duties/Functions/Tasks: • Conducts self in a manner which is consistent with guaranteeing satisfaction to customers. • Determines each customer's vehicle needs by asking...