Senior Onboarding Specialist

4 weeks ago

Horsham, United States Help At Home Full time
Help at Home is hiring a Senior Onboarding Specialist

Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Senior Onboarding Specialist provides all final compliance checks for newly hired and rehired field staff and authorized clients. This position is responsible for verifying the accuracy of all onboarding and authorization details and supporting documents. They serve as the final check before a caregiver can begin serving our clients. The Senior Onboarding Specialist reports to the Lead Onboarding Specialist.

BENEFITS:

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Essential Duties and Responsibilities:
  • Reviews new client onboarding packet to ensure accuracy.
  • Verifies that client schedule is accurate and fits within the authorization limits. Adds information to client and caregiver profiles.
  • Reviews field staff profiles to ensure all required credentials have been collected and filed appropriately.
  • Ex. background checks, tax documents, and state required trainings.
  • Fixes small issues and provides feedback to leadership regarding the accuracy of the onboarding process.
  • Forwards larger issues to leadership.
  • Following successful compliance check, begins activation process to include:
  • Pay rate and home location verification.
  • Client Eligibility/Compliance.
  • Confirm number of hours entered matches authorization.
  • Activate caregiver profile ensuring accurate date-of-hire.
  • Train field staff on use of SMC or IVR timekeeping applications.
  • Send activation email to notify all parties of pertinent information regarding the case.
  • Performs other job duties as assigned
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:
  • Extremely organized and understands process workflows.
  • Excels at problem solving and isn't afraid to make recommendations to leaders.
  • Understands the candidate experience is key to achieving our goals.
  • Flexibility to adapt to a dynamically changing environment.
  • Professional communication and organization skills.
  • Intermediate computer skills (Microsoft Suite).
Education and Experience:
  • Bachelor's degree in Human Resources, Business, Communication, or equivalent experience.
  • One (1) to two (2) years of experience in high-volume, non-exempt hiring required.
  • Customer service and high phone volume experience preferred.
Management Authority:
  • Trains other associates.
Physical Requirements:
  • Sedentary - ability to remain in a stationary position for extended periods of time.
  • Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
  • Monthly or quarterly travel required.

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