Customer Care Specialist
3 weeks ago
The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future customers by providing prudent financial solutions and a commitment to exceptional service; to ensure resolution is achieved during the initial contact whenever possible; to possess expansive knowledge of products and services; to ultimately exceed customer expectations.
Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.
Minority/Female/Disabled/Veteran
Responsibilities/Duties- Actively monitor and answer phone calls, emails, and chats related to customer needs and servicing.
- Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls.
- Under the guidance of Customer Care leadership, learn and maintain a working knowledge of Firstrust banking products and services as they relate to our customers.
- Maintain the security and integrity of all customer data and personal information. This includes, but is not limited to, authenticating customers and their requests, verifying and updating customer information, and monitoring account activity to unusual activity.
- Work closely with multiple departments within Firstrust Bank to resolve customer questions and challenges in an efficient and satisfactory manner.
- Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Refers customers to appropriate person to establish business relationships.
- Other duties as assigned.
While performing the essential functions of this position, the employee is regularly required to conduct verbal and written communication via phone, email, and chat. The employee is required to type using a computer, tablet, smart phone, or other devices. The employee may be subject to repetitive motion of wrists, hands, and fingers.
Knowledge - Skills & Abilities- 1 year of customer service experience. Required Banking or Contact Center environment.
- Excellent organizational and time management skills.
- Ability to follow procedures and handle multiple priorities independently.
- Ability to analyze data to solve problems.
- Communicates clearly and professionally. Strong interpersonal skills are required.
- Demonstrates friendly, positive attitude.
- Self-start with ability to multi-task with a high degree of versatility and flexibility.
WORK SCHEDULE:
- Monday through Friday, 9:15am to 6:00pm
- 1 (one) Saturday per month, 9:00am to 1:00pm
-
Customer Care Specialist
2 weeks ago
Horsham, United States Firstrust Bank Full timeObjective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...
-
Customer Care Specialist
1 month ago
Horsham, United States Firstrust Bank Full timeObjective: The Customer Care Specialist is a part of Firstrust Banks frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...
-
Customer Care Specialist
1 day ago
Horsham, United States Firstrust Bank Full timeObjective: The Customer Care Specialist is a part of Firstrust Banks frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future...
-
Customer Care Specialist
4 weeks ago
Horsham, United States Firstrust Bank Full timeObjective: **Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.** **Minority/Female/Disabled/Veteran** Responsibilities/Duties: - Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls. - Under the guidance of Customer Care leadership, learn and maintain a working...
-
Customer Care Specialist
1 day ago
Horsham, United States Firstrust Bank Full timeObjective: **Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.** **Minority/Female/Disabled/Veteran** Responsibilities/Duties: - Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls. - Under the guidance of Customer Care leadership, learn and maintain a working...
-
Customer Account Specialist
2 weeks ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team!As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Account Specialist
1 week ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team!As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Account Specialist
2 weeks ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Account Specialist
2 weeks ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team!As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Account Specialist
12 hours ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team!As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Account Specialist
2 days ago
Horsham, United States Sofidel America Corp. Full timeSofidel America of Horsham, PA is currently seeking a Customer Account Specialist. We are searching for a dynamic candidate local to the area and looking for a long-term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Account Specialist you will be responsible for providing customer service to our...
-
Customer Service Specialist
1 month ago
Horsham, United States PSI Personnel, LLC Full timeJob DescriptionJob DescriptionExpanding Horsham, PA company is seeking a Customer Service Specialist to join their team! You will be responsible for helping customers by providing product and service information and resolving account & service issues.Responsibilities:Handle customer inquiries and service requestsProvide information about the products and...
-
Customer Service Specialist
10 hours ago
Horsham, United States PSI Personnel, LLC Full timeJob DescriptionJob DescriptionExpanding Horsham, PA company is seeking a Customer Service Specialist to join their team! You will be responsible for helping customers by providing product and service information and resolving account & service issues.Responsibilities:Handle customer inquiries and service requestsProvide information about the products and...
-
Customer Care Sales Representative
1 week ago
Horsham, United States Johnson Controls Full time**Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
-
Customer Care Sales Representative
5 days ago
Horsham, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...
-
Customer Care Sales Representative
3 days ago
Horsham, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...
-
it specialist
1 month ago
Horsham, Pennsylvania, United States Department Of The Air Force Full timeSummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a IT SPECIALIST (NETWORK), Position Description Number D2181P01 and is part of the Pennsylvania National Guard, National Guard.1 or more Position(s) may be hired against this Announcement.Duties As an IT SPECIALIST (NETWORK), GS , you will administer the...
-
it specialist
1 day ago
Horsham, Pennsylvania, United States Air National Guard Units Full timeAs an IT Specialist (CUSTSP), GS , you will manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission...
-
Senior Onboarding Specialist
2 weeks ago
Horsham, United States Help At Home Full timeHelp at Home Senior Onboarding Specialist Horsham , Pennsylvania Apply Now Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe...
-
supv it specialist
1 month ago
Horsham, Pennsylvania, United States Department Of The Air Force Full timeSummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a SUPV IT SPECIALIST (NETWORK), Position Description Number D2174P01 and is part of the Pennsylvania National Guard, National Guard.1 or more Position(s) may be hired against this Announcement.Duties As a SUPV IT SPECIALIST (NETWORK), GS , you will plan...