Case Therapist I-Crisis Woodstock Casual Status Rotating Shifts

3 weeks ago

Woodstock Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

The Case Therapist I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

Demonstrates NM values (Patients First, Integrity, Teamwork and Excellence) in daily work and interactions.

Presents a friendly, approachable, professional demeanor and appearance.

Provides accurate information and timely updates to patients and customers.

Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.

Provides directions or help to patients and customers with finding their way.

Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Demonstrates teamwork by helping co-workers within and across departments.

Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.

Uses organizational and unit/department resources efficiently.

Manages work schedule efficiently, completing tasks and assignments on time.

Contributes to opportunities and processes for continuous improvement.

Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.

Conducts telephone screenings for information/inquiry calls may be conducted with wireless phones, and appointments may be scheduled in Microsoft Word or scheduling software.

Must be able to complete these tasks to facilitate patient access to treatment.

Documents in patient medical record via Microsoft Word or other automated medical records software in an accurate and timely fashion.

Retrieves patient information in hospital medical records application to improve knowledge of case and facilitate patient moving through continuum of care.

Facilities individual and group counseling effectively, and provides family counseling as assigned in a fashion that assists the family system in working toward resolution of dysfunction.

Understands and communicates clearly, concisely, and in a motivational fashion, the information pertaining to self help groups which, assist patient in making a transition to such groups for on-going support and problem solving.

Understands DSM diagnosis and through clinical contact with the patient and input from the treatment team develops therapeutic interventions which assist patient with addressing diagnosis.

Establishes rapport with patient and patient's support system through a variety of techniques that encourage trust, disclosure, and behavioral changes on the part of the patient and family to assist with recovery.

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